Ability to contact dispatch once I cleared customs
Pick up area wasn't clearly marked - different area for Cocoa Beach Shuttle
Anonymous User
06 March 2019
Requested service for 12:30pm and driver called at 1:00pm, I decided to find other ways to go to Port Canaveral since I was risking missing my cruise
Nothing
Not punctual, it was very hard to communicate with an agent or driver, they never picked up the phone and they called when it was too late. Still waiting for a response, I need the money back.
Anonymous User
05 March 2019
I NEVER HAD ONE. The driver no showed
I want my money!!!!!!!!------
I want my money. How dare you ask me for a review when your service was never provided. You made up distance and time! This business will be reported for fraud
Anonymous User
04 March 2019
Never again!
Getting out!
Rude customer service.
Anonymous User
04 March 2019
John was very personable. Was very interactive with me and my family
Anonymous User
04 March 2019
First pick up was the wrong driver. Had to wait An additional hour on the new driver. The other passengers that were with us were placed in the wrong van and were going to the wrong airport. They became irate. All in all in all the communication was very lacking.
Anonymous User
03 March 2019
The worst customer service!!!!
Driver ROBERT was late and made personal spot before arriving at the Orlando airport not the Sanford airport as previously arranged! This caused us to almost miss our flight. We made it within mins! He tried to blame us for the mishap. He was not apologetic in the least. He did arrange for new ride after several unanswered and ignored phone calls.
Fabulous, comfortable , friendly and courteous and patient.
Our driver was wonderful. When we first arrived we were not in the right location. He was patient with us and helped us to locate him. He made sure we were alright and comfortable. I would use this company again for sure!
I cancelled this 3 weeks ago and I did what they said to send a email and I got nothing back not an answer nit a dollar if your company doesn’t want to give refunds that’s fine but don’t post you do give refunds when you really don’t ....
Is this helpful?0
Anonymous User
24 February 2019
They never refunded my money for the pick up from airport that I never used due to I had to fly in a day early. I requested refund several times and still nothing. I will never use them anymore.
Anonymous User
20 February 2019
The drive to and from Port Canaveral was pleasant. The rides were comfortable, and the drivers very safe.
What we liked most was the confirming text on the pick up at the port. The driver texting me directly prevented any confusion.
Nothing we can think of.
Anonymous User
20 February 2019
Not good, left us at hotel, lift driver had to finish trip
Average scores:
1615 reviews
Write a review1615 reviews sorted by:
Amazing! Fast and courteous service.
The driver was friendly.
On Time
Awesome
Value for money
Friendly driver, clean comfortable vehicle
Good service to travel between port and airport
Ability to contact dispatch once I cleared customs
Pick up area wasn't clearly marked - different area for Cocoa Beach Shuttle
Requested service for 12:30pm and driver called at 1:00pm, I decided to find other ways to go to Port Canaveral since I was risking missing my cruise
Nothing
Not punctual, it was very hard to communicate with an agent or driver, they never picked up the phone and they called when it was too late. Still waiting for a response, I need the money back.
I NEVER HAD ONE. The driver no showed
I want my money!!!!!!!!------
I want my money. How dare you ask me for a review when your service was never provided. You made up distance and time! This business will be reported for fraud
Never again!
Getting out!
Rude customer service.
John was very personable. Was very interactive with me and my family
First pick up was the wrong driver. Had to wait An additional hour on the new driver. The other passengers that were with us were placed in the wrong van and were going to the wrong airport. They became irate. All in all in all the communication was very lacking.
The worst customer service!!!!
Driver ROBERT was late and made personal spot before arriving at the Orlando airport not the Sanford airport as previously arranged! This caused us to almost miss our flight. We made it within mins! He tried to blame us for the mishap. He was not apologetic in the least. He did arrange for new ride after several unanswered and ignored phone calls.
Excellent
Fabulous, comfortable , friendly and courteous and patient.
Our driver was wonderful. When we first arrived we were not in the right location. He was patient with us and helped us to locate him. He made sure we were alright and comfortable. I would use this company again for sure!
There was nothing that was bad to report.
Great service to and from port
Accommodated my time change
Nothing
Friendly
Driver stopped to by gas
Best shuttle service I've ever had.
Our driver sent a text with name and number for when we had out luggage. Excellent communication. Professional and friendly.
I wish all another drivers were this good.
I cancelled this 3 weeks ago and I did what they said to send a email and I got nothing back not an answer nit a dollar if your company doesn’t want to give refunds that’s fine but don’t post you do give refunds when you really don’t ....
They never refunded my money for the pick up from airport that I never used due to I had to fly in a day early. I requested refund several times and still nothing. I will never use them anymore.
The drive to and from Port Canaveral was pleasant. The rides were comfortable, and the drivers very safe.
What we liked most was the confirming text on the pick up at the port. The driver texting me directly prevented any confusion.
Nothing we can think of.
Not good, left us at hotel, lift driver had to finish trip
Not much
45 minute trip took 2 hours
Excelent Price and service
Price
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