My plane was delayed several times and finally 2-1/2 hours late. Communicated with them and was picked up promptly. Clean vehicle and super courteous driver.

There was nothing I didn't like.

Driver was very courteous. He was on time for both pick ups

We had a reservation for a party of 14 and the day before when I called to double check a few thigs I was told we could not drink/consume alcohol as were just considered a "transfer" we were picked up, dropped off at a wedding and had them pick us back up from the wedding and take us back to our original pick up location that was the biggest disappointment is that we were not considered anything other than a transport but paid the same price. The limo itself left a little to be desired, It wasn't the best one I've ever been in I can say I had been in one 2 weeks prior and DUCT-MAN Limo service definitely takes the cake on SUPERB limo service, communication and cleanliness that is my only complaint is they could take some notes from this other company. Very hard to get them nailed down and an answer when calling to confirm you reservation.

not a single thing

Never showed, apparently got a better offer somewhere else

not a single thing

Never showed, apparently got a better offer somewhere else

This was the most disappointing thing that could have happened at my son's wedding. Reserved and CONFIRMED the car would arrive to pick him and his new bride up to take them to their hotel on their WEDDING NIGHT but company claimed they 'tried to reach us' to get a credit card to verify the reservation that was specifically made for a cash payment to the driver. We received no phone call, no email, and when I called to see where the driver was, they claimed they had tried to reach us and failed so therefore cancelled the CONFIRMED RESERVATION.

They TOOK the reservation, but they didn't KEEP the reservation. Wedding celebration, drinking, dancing... and then no ride to the hotel. This company should be ASHAMED of itself and should have all its drivers take all its cars and drive them into a deep ditch and walk away.

The limo was nice. We could not enjoy it because our driver was such a nightmare.

The entire experience was awful. The drive was rude, disrespectful, dismissive and treated our wedding party like he was transporting animals from location to location. The driver would not let the bride in the limo until "the entire wedding party was present" (as he put it). He would not stop for a bridesmaid to use the bathroom on the way to our hotel, despite repeated polite requests. His response repeatedly was "I get paid to take you "Point A to Point B". After being told it was an emergency, he stopped (after passing 5 potential places to stop); the bridesmaid lost control of her bowels on her way out of the limo (no, she was not drunk). When we complained (and yelled) at the limo driver for not stopping sooner, he called the police on us. After speaking with all of us, the police officers told the limo driver he should be embarrassed that he "allowed a young lady to "wet herself" rather than stopping." This was not an "18 minute ride" as Transcour Limo service sent me in my email. This was a terrible experience that took well over an hour. People who were waiting for us at our hotel left. When we finally arrived, the limo driver accused my mother of bein drunk when she expressed her dissatisfaction. People who were waiting for us at our wedding hotel left because it took so long. This limo ride ruined our wedding night. To put a cap on it, after insulting my mother, when the driver left, he took trash out of the limo and left it in street by the entrance of the hotel. Disgusting experience.

Ease of registering. Great ride. Very friendly driver

Liked everything

I love my driver, she is like family to us. Very very nice.

The car had issues, the TVs didn't work. The radio wouldn't pick up any stations.

The drivers were very professional and personable. The ride was perfect! My daughter was thrilled.

car, driver, on time

liked everything

Time to airport was perfect

It was all very good

Nothing.

Everything.

Driver and vehicle were excellent. Very safe and steady driver.

Courtesy and professionalism of the driver

I think the price is a bit high

The Driver was very sweet and great conversation. Great driving skills and no issues at all!! we will definitely use this service again. we have also passed on the info to others.

They never showed to pick us up even though I received a confirmation/reminder the day before.

Very unprofessional. They said they called and canceled the reservation and let us know. We received no phone call from them or messages letting us know of this cancelation. When I asked them why I received a reminder the day before and that it was still a go they couldn't answer me. After that, they offered me an 18 seater when all we wanted was enough for 7 people. I would have to pay the 18 seater price and it would take another 2 hours before they even got to our house. Very disappointed with the company. Will not use again. I had 7 unhappy teenagers for my daughter's 16th birthday. I will make sure and let everyone know not to use them.

Prompt, professional