Arrived Early, Drove Safely, All I Had To Do Was Relax!

Nothing

I thought I ordered a private car service, but they hired it our to an uber like car service.

Driver as on time and provided excellent service to the airport

There was no one to pick me up from the airport despite the fact that I prepaid, and the company did not give me a refund. I received no response from their service team

My driver on the way back to Logan was very kind and friendly and even drove my friend to a location in central Boston after dropping me off at Logan.

N/A

They did not meet me inside at baggage claim with a sign with my name on it (which was advertised on their website). I specifically chose their service for this reason since I had never been to Boston before and was not familiar with the airport. I waited around for almost 20 minutes until I called them and was directed to go outside to the car. That took a while because I could not understand the directions being provided to me. I ended up being late for an event because of the delay. Also, the seat belt was broken-I did move seats because I would be sitting behind the driver and previous drivers I have had asked that do not sit directly behind them so I made an assumption that this driver would be the same (that’s on me). I cancelled the return trip I had scheduled with them and requested a refund for this trip, which they would not provide.

No positives I’m afraid.

Waiting for over an hour after a 7 hour flight ! Staff unaware of booking. Told to go to departures to get picked up although this is not allowed. ! Driver unaware of route and relying on Sat Nav ! Never again.

It was fantastic to know that we had a guaranteed ride for our early morning flight. The driver was friendly, helpful and fantastic.

The poor car was a little run down. Weather stripping falling off, all of the check engine, tire and other dashboard lights were on. For the price, which was double other rideshares, the company should invest in vehicles that are at least maintained.

Nothing.

Couldn't find my ride. When I booked, I gave my email address because I had no mobile data. Said I would log in to Logan's Wi-Fi but no one got in contact with me.

Nothing, of course

That no taxi came at appointed time

The fact that I survived.

Both vehicles were a complete mess and smelled. One had a bad muffler with fumes getting into the car and the second had every warning light lit.

Nothing

My flight got rebooked. Ik mailed and called the service but zero response. On the pick-up day, no cab. Called again, had to wait 10 minutes tops but after 45 minutes i was done with it.

Driver was very polite and helpful

Although comparable to other car service companies, Cost to Northshore is very expensive

The driver was polite and got us to the airport quickly once he arrived.

Had to wait 15 minutes and the car was messy and smelled bad.

Cab didn’t show and I’m still waiting for refund a week later. Almost missed my plane.

Delayed by 20 minutes and no response to the phone.

Nothing

Ordered 2 cars, one didn’t turn up, the other turned up with so much stuff in it that it was difficult to find space for our suitcases, there were multiple warning lights on in the car, the driver nearly hit another car on the drive. Truly terrible. And very expensive (ended up getting an Uber for the car that didn’t show up and that was much cheaper).