The driver was very helpful in loading and unloading my luggage and the car was very nice and clean
Nice and roomy van. On time.
The driver was very polite and punctual, we were welcomed at the airports arrival area and got to our hotel easy and fast. And the other way round too.
It was a very comfortable car with an experienced driver
everything was fine
Car was nice.
Waiting for the driver to appear for more than one hour after he was supposed to pick us up.
Car is excellent, new, comfort.
We didn't understand why when we arrived at the destination the driver asked us to give him a total of 20 pounds of tip. We were about to give 10 pounds (by our own decision) and he said "No, its £20"... There is no one single place where it is written the amount that we are supposed to give to the driver considering that we had paid for the service £150 pounds already. We were with no action at that moment so we decided to give but we would like to receive a feedback from Heathrow Shuttle of why this happened.
No not big enough to fit luggage
Was at the gate and knew the way.
Waited with me until someone opened the front door.
Prompt and courteous
Polite, on time, can be depended upon. Our flight was rescheduled, and they rescheduled our pickup.
They are dependable and responsive.
Friendly helpful and safe driver
Good English communication
Our driver was very prompt and responsive to our inquiry .about location point.
Drivers drove well and safely and arrived on time to pick up. Highly recommended.
Could be better
Driver using mobile phone while driving
I enjoyed getting to know the drivers and their stories. They amaze me about their resilience and expressed caring for the passenger in their vehicle.
Always picked up on time and an easy process to go to the hotel and then return to Heathrow.
Absolutely nothing at all.
Harjot was in redible
On time and well driven
Efficient service with friendly helpful driver.
Driver was waiting for us
I thing really
Excellent ride from Heathrow to central London
I know it’s easy to get into town via train or tube but I had two big suitcases and a large duffel. And it was raining. I didn’t want to fiddle around with dragging my luggage into a train or deal with the gap/stairs on the tube. I checked and several of the tube stations said there were stairs to reach the lifts. SO, I hired the car service and it was great. Extremely polite driver who was concerned about my luggage and me - and even though the flight arrived half hour early, he was right there with a sign saying my name. I would book this service again!
Everything was excellent!
Driver was on time and got us where we needed to safely and on time
Excellent. Driver was cordial and experienced