On time, courteous drivers, prompt and responsive to requested change in time, great communication
We used the service to and from Heathrow to a rental house near Victoria Station and for transportation back from a wedding in Kent. The Mercedes vans were spotlessly clean. The drivers were waiting at the Heathrow reception with our name and took us directly to the vans. This was important since we were traveling with 7 adults and 3 children under 5 and an infant.
We had originally booked one larger 12 passenger van, but had to switch to two 8 passenger vans due to restriction at carpark. We were not aware until we landed. However, there was no additional charge for the second van, so the end results were fine.
It was easy to travel from airport to hotel, not so from hotel yo airport.
It was very easy from airport to hotel. The driver was standing with name board at exit very easy to find.
On return to airport with time restraints for flights, the car wasn't on time we called the office. The office said the driver was there but around the corner, he couldn't park in front of hotel. We walked around the corner still no car. Called the office again. Office said driver had to drive around the block but he is there in a white Mercedes still no car 20 minutes late. Then a black mercedes pulls up in front of hotel I ask are you the white mercedes for airport shuttle. The driver said white car couldn't get there he was called in for shuttle. We made connections on time maybe only because we allowed plenty of time. If you don't allow for problems not sure .
Driver was late and did not meet us but told us to go to park lot and was still not there when we arrived - we finally boarded the car after more than 1.5 hours!!!
Driver did not meet us as stipulated in the voucher, he was late and directed us to meet him in parking lot - and then he was late again. Poor service with this shuttle service.
Average scores:
117 reviews
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Very efficient
Driver arrived right on time or a few minutes early. Nice car.
A bit pricey. I would have been just as happy in a less expensive car with a corresponding less expensive price.
Excellent service, good driver, clean car, all combined to make our experience very pleasant.
Prompt and courteous service by very good driver.
Not a single thing!
Car ride to the hotel, got car sick. Car ride back to Heathrow was much smoother. But no real complaints.
Size of the vehicle.
Price
On time, courteous drivers, prompt and responsive to requested change in time, great communication
We used the service to and from Heathrow to a rental house near Victoria Station and for transportation back from a wedding in Kent. The Mercedes vans were spotlessly clean. The drivers were waiting at the Heathrow reception with our name and took us directly to the vans. This was important since we were traveling with 7 adults and 3 children under 5 and an infant.
We had originally booked one larger 12 passenger van, but had to switch to two 8 passenger vans due to restriction at carpark. We were not aware until we landed. However, there was no additional charge for the second van, so the end results were fine.
Very quick, friendly and efficient.
Good
On time
Nothing
Made our arrival to London so much easier
Great service
Both drivers were friendly and safe drivers. Both were right on time.
Great experience. He was there a little early which I liked
The Mercedes I left in.
Great experience
It was easy to travel from airport to hotel, not so from hotel yo airport.
It was very easy from airport to hotel. The driver was standing with name board at exit very easy to find.
On return to airport with time restraints for flights, the car wasn't on time we called the office. The office said the driver was there but around the corner, he couldn't park in front of hotel. We walked around the corner still no car. Called the office again. Office said driver had to drive around the block but he is there in a white Mercedes still no car 20 minutes late. Then a black mercedes pulls up in front of hotel I ask are you the white mercedes for airport shuttle. The driver said white car couldn't get there he was called in for shuttle. We made connections on time maybe only because we allowed plenty of time. If you don't allow for problems not sure .
Friendly drive, on time and knew where he was going
As per above
Can't complain at all
Excellent
The drivers , the cars , the timing, everything
Well organised, great communication and very helpful when I had flight alterations
After a long plane ride he was there waiting, took me straight to the hotel, no having to catch multiple trains lugging luggage around. Thank you
Great service!
Awesome
Friendly driver, beautiful car.
Nil.
Awesome
Loved everything
Great friendly and on time
Value for money
Driver was late and did not meet us but told us to go to park lot and was still not there when we arrived - we finally boarded the car after more than 1.5 hours!!!
Driver did not meet us as stipulated in the voucher, he was late and directed us to meet him in parking lot - and then he was late again. Poor service with this shuttle service.
Very comfortable ride
Driver was chatty and full of information for first time travellers to London
On time (actually a bit early), courteous and comfortable.
Very nice driver and vehicle.
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