Shuttle was only able to pick up 2 of the 4 people of our party.
I called and spoke with company several times prior to booking to ensure we could have a ride from the Port Canaveral cruise port to Sanford Orlando Airport in time for at 12:07 PM boarding flight. Confirmed reservation several times for 4 people from Port Canaveral to Sanford Orlando (SFB) Airport. The driver arrived with one passenger already in tow, a car seat that we no one needed, in a Suburban. We had 4 large bags, and 2 carry-on size bags but with the other passenger, the other passenger's luggage, plus the carseat, the driver was unable to accommodate our party of 4 adults. He took 2 of us and our luggage and said he would send a shuttle "right away" for the other 2 passengers. It turns out, there was not another shuttle available until 11:30 and our flight left SFB airport started boarding at 12:07 PM. The driver was very nonchalant and unsympathetic to our issue. The other passenger in the vehicle flight from SFB airport did not leave until 9 pm that night. If that passenger would have been instructed to leave at 11:30am instead, this issue would have been resolved but the driver and dispatcher did not communicate effectively resulting in the other 2 members of our party having to Uber at our own expense!
My driver, Reese, was outstanding. He was very courteous and friendly. Arrived at the exact time that he said he would. Highly recommend Reese. Ask for him by name.
On our return, we actually cleared the cruise ship about an hour early. However, we could not adjust the pick-up time. Unfortunately, when you set a time, you are unable to adjust.
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Anonymous User
24 November 2022
On time, clean car
On time, driver was friendly.
Driver was a little hard to understand
Anonymous User
15 November 2022
A driver that thinks outside the box.
Reese, our driver, is someone that thinks outside the box and that is what I like. The traffic at the cruise terminal was just completely crazy and backed up for miles. So, instead of coming in the traditional way he parked in a parking area and walked over to meet us. It got him in and us out in good timing. The office staff were always helpful and just did a wonderful job. After talking to others, the price was absolutely the best. Having a small group also meant that we didn't have to drive to a lot of different drop off locations. Reese made sure everyone was taken care of in an otherwise stressful situation. Thank you
That customers stayed alive and were delivered to the agreed location.
Pick- up was late from the scheduled time. 4 people group were tried to split apart in separate shuttle buses. Before hand agreed things did not happen even though they were clearly brought up several times in phone conversations, whatsapp messages and emails. Also the fact hat the customers dont speak English brought up several times. These events caused us extra money because there had to be made phone calls to sort it out when these happened.
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Anonymous User
15 November 2022
Never picked up worst service ever after repeated calls saying you were minutes away
You must be joking. Never picked up after repeated calls saying you were minutes away
Never picked up after repeated calls saying you were minutes away
Our driver, Reese, was courteous and friendly. He came and got us when he said he would and was a good driver. Everything went smoothly and as planned and was great. Thank you!
It was all good.
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Anonymous User
17 September 2022
No ac on the way down and no shuttle on the way back
Nothing
No ac on the drive down. Was very hot. We were abandoned for the way back. I was lied to the 2 times I called to ask when we would be picked up. Was told the driver was at another pickup at the port and to just wait. Finally after the driver was an hour late was told they couldn’t get hold of the driver and -oops-sorry no one was going to drive us to the airport. We had to take an Uber. Never again will I use this company
Anonymous User
26 August 2022
Late picking up then pulled over to a back of Dennys to wait 20 mins for another driver.
Missed our check in time at the port. Driver know he was late so he driving all extra fast, driving between 2 lanes, on his phone while driving mind you we had a 9 mo old baby with us.
Anonymous User
22 August 2022
Good option
The pickup was convenient and drop off at the hotel was great.
The trip was longer than expected. We were two hours from pickup to drop off at the hotel, because there were other passengers that went to the Sanford Airport and Orlando Airport. The driver never said a word to the group as to where or what stops were expected.
Anonymous User
21 August 2022
Our ride arrived at the port approximately 25 minutes late, otherwise everything else went well.
Very easy to book online.
Driver arrived late.
Anonymous User
20 August 2022
Smooth driving
Smooth travel
Did not accommodate change of time for pick up request
Anonymous User
08 August 2022
Great
On time. Safe.
Nothing
Anonymous User
01 August 2022
Driver texted and did handheld talking on his cell phone many times while driving.
Average scores:
63 reviews
Write a review63 reviews sorted by:
Great communication
Sent a text with a number to call when ready for the ride.
Friendly and punctual
Excellent service, thoroughly recommended
Efficiency and communications
nothing
Shuttle was only able to pick up 2 of the 4 people of our party.
I called and spoke with company several times prior to booking to ensure we could have a ride from the Port Canaveral cruise port to Sanford Orlando Airport in time for at 12:07 PM boarding flight. Confirmed reservation several times for 4 people from Port Canaveral to Sanford Orlando (SFB) Airport. The driver arrived with one passenger already in tow, a car seat that we no one needed, in a Suburban. We had 4 large bags, and 2 carry-on size bags but with the other passenger, the other passenger's luggage, plus the carseat, the driver was unable to accommodate our party of 4 adults. He took 2 of us and our luggage and said he would send a shuttle "right away" for the other 2 passengers. It turns out, there was not another shuttle available until 11:30 and our flight left SFB airport started boarding at 12:07 PM. The driver was very nonchalant and unsympathetic to our issue. The other passenger in the vehicle flight from SFB airport did not leave until 9 pm that night. If that passenger would have been instructed to leave at 11:30am instead, this issue would have been resolved but the driver and dispatcher did not communicate effectively resulting in the other 2 members of our party having to Uber at our own expense!
Very professional service.
My driver, Reese, was outstanding. He was very courteous and friendly. Arrived at the exact time that he said he would. Highly recommend Reese. Ask for him by name.
On our return, we actually cleared the cruise ship about an hour early. However, we could not adjust the pick-up time. Unfortunately, when you set a time, you are unable to adjust.
On time, clean car
On time, driver was friendly.
Driver was a little hard to understand
A driver that thinks outside the box.
Reese, our driver, is someone that thinks outside the box and that is what I like. The traffic at the cruise terminal was just completely crazy and backed up for miles. So, instead of coming in the traditional way he parked in a parking area and walked over to meet us. It got him in and us out in good timing. The office staff were always helpful and just did a wonderful job. After talking to others, the price was absolutely the best. Having a small group also meant that we didn't have to drive to a lot of different drop off locations. Reese made sure everyone was taken care of in an otherwise stressful situation. Thank you
Not like promised
That customers stayed alive and were delivered to the agreed location.
Pick- up was late from the scheduled time. 4 people group were tried to split apart in separate shuttle buses. Before hand agreed things did not happen even though they were clearly brought up several times in phone conversations, whatsapp messages and emails. Also the fact hat the customers dont speak English brought up several times. These events caused us extra money because there had to be made phone calls to sort it out when these happened.
Never picked up worst service ever after repeated calls saying you were minutes away
You must be joking. Never picked up after repeated calls saying you were minutes away
Never picked up after repeated calls saying you were minutes away
Great!!
Drivers were friendly and promt.
Very nice experience
Driver friendly
Our drivers were very pleasant and got us to our destinations quickly.
Excellent
The driver was very nice and dress to impress.
Great service. Recommend.
Our driver, Reese, was courteous and friendly. He came and got us when he said he would and was a good driver. Everything went smoothly and as planned and was great. Thank you!
It was all good.
No ac on the way down and no shuttle on the way back
Nothing
No ac on the drive down. Was very hot. We were abandoned for the way back. I was lied to the 2 times I called to ask when we would be picked up. Was told the driver was at another pickup at the port and to just wait. Finally after the driver was an hour late was told they couldn’t get hold of the driver and -oops-sorry no one was going to drive us to the airport. We had to take an Uber. Never again will I use this company
Late picking up then pulled over to a back of Dennys to wait 20 mins for another driver.
Missed our check in time at the port. Driver know he was late so he driving all extra fast, driving between 2 lanes, on his phone while driving mind you we had a 9 mo old baby with us.
Good option
The pickup was convenient and drop off at the hotel was great.
The trip was longer than expected. We were two hours from pickup to drop off at the hotel, because there were other passengers that went to the Sanford Airport and Orlando Airport. The driver never said a word to the group as to where or what stops were expected.
Our ride arrived at the port approximately 25 minutes late, otherwise everything else went well.
Very easy to book online.
Driver arrived late.
Smooth driving
Smooth travel
Did not accommodate change of time for pick up request
Great
On time. Safe.
Nothing
Driver texted and did handheld talking on his cell phone many times while driving.
He was friendly.
Texting and driving.
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