Waited on the shuttle for 1 hour and 15 minutes before even starting our 45 minute drive. They also made us get off the 1st shuttle and move to a 2nd shuttle. I would pay a little more for better service.
I liked how they kept in contact from the minute you arrived to the airport. On the way back to the airport a few people on my bus had to make there flight but we still had to wait for extra people. They put us on a different van and took us straight to the airport which was extremely awesome. Can't remember the driver name but he really needs to be recognized for doing such a awesome job.
Awful - Nobody showed up at the airport to pick us up and nobody answered the phone when we called!
Nothing.
Everything! First time I called 25 minutes before they were supposed to arrive, it was clear that the person did not want to talk on the phone and hung up before I could even finish talking. When no vehicle showed up, I called and left a voicemail. I tried calling two more times and nobody ever showed up or called me back. We waited at the airport for 90 minutes, when we finally found a shuttle service that could take us (we were considering Uber or a taxi).
Going was a breeze and driver was friendly. the shuttle van was somewhat small. Coming back was a disaster.Very disorganized and rude driver. The shuttle bus was large and comfortable
The price was reasonable
The drivers and customer service operators are rude and impatient
The driver was rude to everyone who got on the shuttle. My brother is disabled and uses a walker which makes him move very slowly. The driver kept yelling for us to get to the shuttle even though we said it takes him time to get there. At first he said that he couldn't place the walker in the shuttle and it had to go in the carrier for the luggage.
They contacted me through texting, email and calling my cell phone. They made sure that they contacted me so that I could be transported when it was convenient for me and my party.
When we first got in the bus to return to MCO the bus was quite warm
Driver was actually early and even though we were booked for 9:45 we didn't have to worry as we were to get the next shuttle.
When you got off the ship, directions to waiting area were very poor for those of us who were new to the area. Also, benches( with no backs) were very uncomfortable for a long wait and it didn't seem to be any where else to wait.
Average scores:
1615 reviews
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we missed our boat in Miami. We would of made it.... had the lady or the driver asked what ship we were boarding.
Great
Attention
Long wait both times but once travelling fine
All good
Shuttle arrived 20 minutes late from airport Arrived on time from Canaveral but had to wait for second vehicle
I would try something different next time.
Price
Waited on the shuttle for 1 hour and 15 minutes before even starting our 45 minute drive. They also made us get off the 1st shuttle and move to a 2nd shuttle. I would pay a little more for better service.
Very professional service
All
Very happy, they were very polite and nice.
I liked how they kept in contact from the minute you arrived to the airport. On the way back to the airport a few people on my bus had to make there flight but we still had to wait for extra people. They put us on a different van and took us straight to the airport which was extremely awesome. Can't remember the driver name but he really needs to be recognized for doing such a awesome job.
N/a
Excellent
Prompt pick up and great professional door to door service.
Easy to manuever
Easy to manuever and affordable
Awful - Nobody showed up at the airport to pick us up and nobody answered the phone when we called!
Nothing.
Everything! First time I called 25 minutes before they were supposed to arrive, it was clear that the person did not want to talk on the phone and hung up before I could even finish talking. When no vehicle showed up, I called and left a voicemail. I tried calling two more times and nobody ever showed up or called me back. We waited at the airport for 90 minutes, when we finally found a shuttle service that could take us (we were considering Uber or a taxi).
Going was a breeze and driver was friendly. the shuttle van was somewhat small. Coming back was a disaster.Very disorganized and rude driver. The shuttle bus was large and comfortable
The price was reasonable
The drivers and customer service operators are rude and impatient
A ride with a rude driver.
The driver was rude to everyone who got on the shuttle. My brother is disabled and uses a walker which makes him move very slowly. The driver kept yelling for us to get to the shuttle even though we said it takes him time to get there. At first he said that he couldn't place the walker in the shuttle and it had to go in the carrier for the luggage.
Cluster and unorganized
Our name wasn't on a list even though I had email confirmation. Wasn't sure we were going to be able to get on the shuttle.
Exactly what we were expecting.
Easy
Pleasant experience
They provided excellent service!!
They contacted me through texting, email and calling my cell phone. They made sure that they contacted me so that I could be transported when it was convenient for me and my party.
When we first got in the bus to return to MCO the bus was quite warm
awesome experience
Very easy. No hassle. Will use again. I am a travel agent I will recommend this service to my clients.
Positive experience with this Shuttle Service
This service was reliable and timely.
Very good!
Everything went smoothly.
Driver was actually early and even though we were booked for 9:45 we didn't have to worry as we were to get the next shuttle.
When you got off the ship, directions to waiting area were very poor for those of us who were new to the area. Also, benches( with no backs) were very uncomfortable for a long wait and it didn't seem to be any where else to wait.
Excellent.
Fast and friendly. Great value!
No complaints.
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