After my experience at the weekend and my emailed complaint, I have received an email from Norrie (the owner) who is on hoiday. He has appologised and made a kind gesture of good will to me which I have accepted.
A very quick response to the email I sent to the company was very much appreciated especially when the owner is on holiday
After my experience at the weekend and my emailed complaint, I have received an email from Norrie (the owner) who is on hoiday. He has appologised and made a kind gesture of good will to me which I have accepted.
A very quick response to the email I sent to the company was very much appreciated especially when the owner is on holiday
Going no problem but a 2 hour wait at Glasgow Airport on the way back and getting told the driver would be with us in 15 mins every time we phoned is not acceptable, driver said he was tuck in an accident but never mentioned this to his office when they were phoning to see where he was. The truth would have greatly appreciated.
As stated everything on the outward journey was fine but not a great experience on the way back.
Not being told the truth as to why the driver was nearly 2 hours late picking us up at Glasgow Airport
Average scores:
352 reviews
Write a review352 reviews sorted by:
1st class as always
Perfect timing warm friendly and reliable
Excellent
Safe & reliable
Excellent friendly service
Standard of vehicle and friendliness of driver
Absolutely nothing!
Very friendly and accomodating to our needs
Excellent service
Reliable
On time. friendly drivers
Nothing
I'm not able to rate the driver or car as I only ordered the transport
That an unexpected incident was very successfully rectified
Prompt & helpful
Fabulous
The driver was lovely, nothing was a problem for him.
Everything was perfect
punctual and considerate drivers
Efficient and professuonal
Cheery driver
Very good will use again
Happy and friendly
Kate was friendly and helpful and she was willing to come early for us
Nothing
After my experience at the weekend and my emailed complaint, I have received an email from Norrie (the owner) who is on hoiday. He has appologised and made a kind gesture of good will to me which I have accepted.
A very quick response to the email I sent to the company was very much appreciated especially when the owner is on holiday
After my experience at the weekend and my emailed complaint, I have received an email from Norrie (the owner) who is on hoiday. He has appologised and made a kind gesture of good will to me which I have accepted.
A very quick response to the email I sent to the company was very much appreciated especially when the owner is on holiday
Going no problem but a 2 hour wait at Glasgow Airport on the way back and getting told the driver would be with us in 15 mins every time we phoned is not acceptable, driver said he was tuck in an accident but never mentioned this to his office when they were phoning to see where he was. The truth would have greatly appreciated.
As stated everything on the outward journey was fine but not a great experience on the way back.
Not being told the truth as to why the driver was nearly 2 hours late picking us up at Glasgow Airport
Punctual,clean vehicle and courteous driver.
Fabulous
Picked up on time going & waiting at the airport when arrived back. Superb service
Excellent, reliable service at a competitive price
Price and driver went out her way to take us to our house
Nothing
Professional and friendly
Minibus was on time. Driver was friendly, chatty and helpful. Thanks Kate.
Have you used A1LUX? Share your experience!