Booked online and no one showed up and when I called the person had no mm idea about my booking and said it might take more than a few hours to arrive in system which is ridiculous
Timely and friendly driver. Great customer service.
The driver showed up on time and gave me a call when he was waiting outside.
When we got to Logan he ended up charging me for the ride when in actuality I had booked online and paid the night before. When I mentioned that I thought I paid already he said I didn't ... I was travelling with my wife and our 2 kids (5 and 7 year old) so I didn't have time to "figure this out." When we finally got settled in at the gate I checked my email and found my booking receipt from the previous night. I don't fault the driver as there seemed to be some type of miscommunication from the dispatch.
I called the office, they apologized for the confusion and immediately reimbursed me the amount I paid.
Great no-hassle customer service. I would recommend this airport taxi service.
Car arrived late. Driver had been told to arrive for 3:30 a.m. but I had requested a car for 3:15 a.m.
Driver seemed to hunch over the wheel in order to peer out of the windscreen; seemed to lack experience (or need glasses). [But we arrived safely!]
Average scores:
48 reviews
Write a review48 reviews sorted by:
Good, fast, no problems.
Great experience
Drivers were punctual, friendly and safe drivers
Terrible customer service; did not show up for return trip even though i confirmed on time arrival to Logan 4 hours in advance
Never returned any of my phone calls.
Friendly driver, pleasant small talk, quick drive.
The air freshener was a pleasant aroma. I liked that I could pay online with tax and gratuity included.
The drive was really quick at that hour and I felt shouldn't have cost $40+.
Spot on, on time pickup, on time delivery
polite, social driver
car smelled smokey
Excellent.
Dependable, easy, pleasant.
0
On time, affordable and quick.
Driver arrived early. Driver was kind. Enjoyed myself.
a
a
a
Fantastic! Would use this service again!
Reliable, dependable.
Nothing.
Booked online and no one showed up and when I called the person had no mm idea about my booking and said it might take more than a few hours to arrive in system which is ridiculous
Nothing
No service no attempt to rectify
excellent
timely
Great
Prompt service
Enjoyable ride.
The driver was on time and he was extremely polite. The car was clean. The communication to the travel was excellent.
Nothing.
Pick up on time safe driving and got to airport on time!
text connection with driver informing me of his exact timing - really helps lower anxiety
nothing - it was great.
Timely and friendly driver. Great customer service.
The driver showed up on time and gave me a call when he was waiting outside. When we got to Logan he ended up charging me for the ride when in actuality I had booked online and paid the night before. When I mentioned that I thought I paid already he said I didn't ... I was travelling with my wife and our 2 kids (5 and 7 year old) so I didn't have time to "figure this out." When we finally got settled in at the gate I checked my email and found my booking receipt from the previous night. I don't fault the driver as there seemed to be some type of miscommunication from the dispatch. I called the office, they apologized for the confusion and immediately reimbursed me the amount I paid. Great no-hassle customer service. I would recommend this airport taxi service.
The driver really knew his way around Boston and was very courteous.
Knowledge of the roads. Decent person.
Amazing clean on times very polite driver I would use them again with no questions
Amazing service on time helped me with my bags the driver was amazing recommend this service to all my family and friends
Didn't have an experience - they never showed up!
Nothing.
Everything.
Adequate
Got me to the airport
Car arrived late. Driver had been told to arrive for 3:30 a.m. but I had requested a car for 3:15 a.m. Driver seemed to hunch over the wheel in order to peer out of the windscreen; seemed to lack experience (or need glasses). [But we arrived safely!]
Awesome
professional ontime well priced clean car
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