polite and competent
his way of navigation
Driver did not show up; office claimed they had no record of my reservation even though I received email confirmation
Not much to like. They left me high and dry with no way to get to the airport.
Erik was great! Excellent customer service!
the driver arrived at the pickup place in advance and took us to the airport fast and safely
Driver was polite, capable - a pleasure.
Our driver was on time and pleasant
The ride and the driver were fine, nothing that would differentiate Master Transportation with any other airport limo service.
When I called to change the date of pick up after booking on line, I was greeted with churlish grunts and could hardly understand the person on the line. Not a good customer service practice to start my experience. I called to double confirm the pickup date and time the following day, since it was an early flight. On the day of the pickup, the driver showed up 45 minutes early. After me checking with you twice, how did you screw this up? The driver profusely apologized, yet he told me..."they said for me to pick you up at 4 AM." The ride was booked for 4:45 AM.
Driver was an hour late on my return trip.
Eventually getting out of the car.
Waiting outside the airport for an hour.
They did not show up, so the only rating I can give is a negative one
Trip into Logan was great - Pick up from Logan - they were 45 minutes late and it took me calling them to figure out what was going on with my ride.
I never got a confirmation of my return trip home from Logan on Christmas day. The driver didnt have the appropriate stickers to pick me up at Logan so I he wasn't there when my flight arrived. After waiting 15 minutes for him I finally called and then waited another 30 minutes for the driver to finally show. I had two totally different experiences. The ride into Logan was great driver was on time and super nice. Ride home driver was late and didn't chat at all in fact almost missed my road he was driving so fast had I not said something.
Fantastic experience all round
Will be a repeat customer of this excellent service
On time and customer friendly
right on time
Never showed, took Uber instead
great going in to Logan- a wait and 3 phone calls at pickup
Driver was 15 min late
Driver was courteous and apoloetic
Driver was late
Pickup from Logan. Driver was on time, directed me by phone where to meet. Fast, uneventful drive to Waltham MA.
Friendly driver. Clean car. Fast service.