Exemplary service fairly priced that I will use again and recommend to others
The driver was waiting for us on arrival at the airport. The Mercedes E-class car was clean, comfortable and air conditioned. The driver was was very respectful and drove very well. He confirmed his understanding of our return pick-up arrangements and again was at the hotel on time to take us back to the airport.
At pickup they refused I had paid although I showed proof. They never returned to pick my family up at the hotel a week later. I have raised a formal complaint to get money back.
The taxi driver did not turn up, I rang them and the one who picked up phone to me said he wasn't aware of anything as he was abroad. He said someone would call me. That someone called me and said I would have to wait another 30-40mins (imagine the frustration as I have to check in on time at the airport) on top of that I would have to pay €35 instead of €29 as the price on the webpage must have been a mistake. After not turning up on time and telling me I will have to wait 30/40 mins he had the nerve to put the price up and apparently it wasn't his fault. So, I didn't get to find out whose fault it was. I dropped the call after he rudely asked if I want the taxi or not. Rang next door taxi and paid €40 for last minute booking. Terrible, terrible experience.
After we booked the taxi, nobody came for us.... we used the company in April and were very happy with the service so we're surprised to be ignored.
Nothing
Nobody contacted us or offered any assistance. I checked on the internet at the airport but there was no message. Not the way to treat a customer who has recommended this service to others. Not even an apology! Very bad. 7th September 2017.
Average scores:
89 reviews
Write a review89 reviews sorted by:
very good
The driver was on time and very pleasant
Air conditional too cold
Kann ich empfehlen
Das der Fahrer gewartet hat trotz verspätung
Leider keine Limosine wie versprochen
Very good
Exemplary service fairly priced that I will use again and recommend to others
The driver was waiting for us on arrival at the airport. The Mercedes E-class car was clean, comfortable and air conditioned. The driver was was very respectful and drove very well. He confirmed his understanding of our return pick-up arrangements and again was at the hotel on time to take us back to the airport.
Truly, nothing!
Everything was ok. The driver was waiting for us with the name plate.
Comfortable car and a good driver?
At the airport we couldn't meet the driver first. Because he was waiting at an oder exit than we used.
All at time. Driver drive carefully.
Driver was not informed that we have paid in advance.
Disgraceful
Nothing
At pickup they refused I had paid although I showed proof. They never returned to pick my family up at the hotel a week later. I have raised a formal complaint to get money back.
Not happy with the return journey, the driver was 40 minutes late so was unable to use the private lounge no time.
The car was comfortable and new
The response from the driver after being 40 minutes late.
Very satisfactory
Nice spacious vehicle, direct transfers, ease of service
Driver didn't know the road
Car with baby chairs
Driver didn't know the road
The easiest and fastest way to get to the hotel.
The driver had a very plesant way to drive.
Good, but can be better
Car was big
Not enough baby chairs, diver didn't know destination address
my experience was very efficient
The car
The price
Excellent
Professionalism
Nothing
not good
The drive came to a different hotel. I wasn't asked the name of the hotel at the first place
Ottimo servizio
Professionalità
Niente
Terrible
The taxi driver did not turn up, I rang them and the one who picked up phone to me said he wasn't aware of anything as he was abroad. He said someone would call me. That someone called me and said I would have to wait another 30-40mins (imagine the frustration as I have to check in on time at the airport) on top of that I would have to pay €35 instead of €29 as the price on the webpage must have been a mistake. After not turning up on time and telling me I will have to wait 30/40 mins he had the nerve to put the price up and apparently it wasn't his fault. So, I didn't get to find out whose fault it was. I dropped the call after he rudely asked if I want the taxi or not. Rang next door taxi and paid €40 for last minute booking. Terrible, terrible experience.
After we booked the taxi, nobody came for us.... we used the company in April and were very happy with the service so we're surprised to be ignored.
Nothing
Nobody contacted us or offered any assistance. I checked on the internet at the airport but there was no message. Not the way to treat a customer who has recommended this service to others. Not even an apology! Very bad. 7th September 2017.
Perfect
Everything
Nothing!
Excellent reliable service
Driver was on time
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