Company failed to provide a cab and failed to provide alternate resources in a timely manner.
Nothing to like as I had to initiate all contact and they were unwilling to assist after their failure.
At 15 minutes late - I called company - they said "driver had issues". Why didn't cab company call me in that 15 minutes? Next cab in 45 minutes or so (no guarantee) - too late for flight. I had to borrow friend's car then speed to airport and leave his car at airport for him to retrieve later. I have requested a full refund (not seen it yet).
Curbside pickup- driver was excellent- very safe used all signals and stayed at a safe speed
I ordered 2 cars one never showed up. I requested 3 car seats- there was one and it wasn't even installed. Luckily I has brought extra seats and we were able to fit everything in the one car.
Average scores:
94 reviews
Write a review94 reviews sorted by:
On time, friendly driver
Convenience
NA
Would have been great but for the delay
The driver was polite, service was good and vehicle was clean
The vehicle arrived more than 30 minutes late. We had 2.5 year old with us who was tired after the long flight so we didn't appreciate the delay
Friendly, on time, and professional, what more can I say.
Reasonable price
I had never heard of the service and there was little reviews from other costomers.
Company failed to provide a cab and failed to provide alternate resources in a timely manner.
Nothing to like as I had to initiate all contact and they were unwilling to assist after their failure.
At 15 minutes late - I called company - they said "driver had issues". Why didn't cab company call me in that 15 minutes? Next cab in 45 minutes or so (no guarantee) - too late for flight. I had to borrow friend's car then speed to airport and leave his car at airport for him to retrieve later. I have requested a full refund (not seen it yet).
The service was great
promptness, service and the car
excellent for travel to airport
excellent for travel to airport
very friendly driver
very clean car
Horrible the promised a tow car got old dirty van that smelled so much like smoke it made me want throw up
0
Great
Clean car, on time, polite.
Everything
Nothing
Excellent service and responsiveness
On time, clean, professional
NA
Prompt service, clean vehicle, nice driver!
All
Nothing
Confortable for a family with many baggages.
By far the best customer service experience I have ever had!!!!
Clean car, free car seat, prompt and ontime
it was good, but can't say excellent...
over all driver located after we came out of airport
I booked shuttle, but they come with smaller car. We end up putting some luggage in between our seats.
Great!
Timely, courteous.
Didn't have boosters on the return ride but that was but we made it work.
Awesome driver, knows the area, very friendly
Driver was the best part of the drive
ride was too short
it was fine- a bit disorganized
Curbside pickup- driver was excellent- very safe used all signals and stayed at a safe speed
I ordered 2 cars one never showed up. I requested 3 car seats- there was one and it wasn't even installed. Luckily I has brought extra seats and we were able to fit everything in the one car.
Everyone had only good things to say about the service and professionalism
The price, the online experience was easy to understand, phone representatives were very friendly and accomodating
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