Driver on-time, luxury vehicle. All perfect.
Would NEVER recommend this company to anyone!
Driver arrived promptly on time.
This was a shared rate transfer. We were at the cruise port in Civitavecchia needing a transfer to the airport in Rome. We have used transfer services all over the world (and also on this same route previously). Transfer time is approx. 45 minutes - giving us the requisite 3 hours needed to check in to Rome. After the driver picked us up, he told us that he had to go to another terminal to pick up one passenger. We were amazed. This has never happened before. It took 15 more minutes to get to the other ship to pick up the passenger. The passenger did not disembark while the 5 of us waited impatiently in the van. 20 more minutes elaspsed. Since the driver had disappeared looking for the passenger, we called the company. They then called the driver who told them that the passenger was having trouble with "the government" while trying to disembark. They said that they would call us back and relay the information to us - which they never did. We had to call them back again and this is when we found out what was happening. We told them that we needed to leave NOW. We were already 45 minutes late in the transfer and should have already been at the airport at this time! Finally the "passenger" came off the ship and it turned out to be a girlfriend of a crew member who took their time coming to the car, having one last kiss, before entering the vehicle. We were livid. The driver did try to hurry to the airport as we were so angry at this entire fiasco. In short, we did make the plane, but with only 15 minutes to boarding after getting thru all the different steps of Rome security. Too close to call because of this poor decision to go to a different place to pick up another passenger. The company had our time schedule, but failed to place importance upon it as they set us back one full hour until we even departed. Be warned. NEVER use this company. International flights are too difficult to reschedule because of a third-party failure to adequately perform.
Company representative reply
We apologize for the happening, but as you say it seems a bit exaggerated denigrate our company for some other person sins,
1 You have booked a shared transport service and it is normal that there are other people and not all come out at the same time even though the schedule is the same. We've come before you and then the driver took you to Celebrity Cruise ship that was about 500meters away from your ship (even walking it takes 15 minutes).
2 We try to do our best for all customers, when you has called us we immediately phoned the driver asking for an explanation and he told us that the customer had told him that he had a problem with the document and that she would dropped in 5 minutes. At that point we told you what we were told. Only when she has disembarking us like you, we realized that it was the girlfriend of one of the crew and that therefore he had lied to us about the problem with its document
3 I assure you that if we had known the truth right from the start we would not even wait a minute for her that was just a liar, and God only knows what she was doing, but the problem with the document. This just because we care for all our customers and we try to do everything for everyone, but unfortunately this time we are concerned about the wrong person with his misconduct has harmed both we and you.
Anyway sorry again.
Great service. Courteous, helpful, on-time
Everything about the experience
Exceeded all expectations!!!
The driver was courteous, friendly, came early, and was a safe driver. Before the trip, we were sent his picture, phone number. and email address. A very impressive company at a very impressive price.
We liked everything!
Fine and early or pickup
Great service - on time and very professional
being on time and the cleanliness of the vehicle
nothing. everything was great
punctual and efficient service
sensible safe driver
prompt, stressfree, easy transfer
Our driver, Stefano, was on time even though there was horrible traffic. Got us to the port safely and efficiently.
Prompt and courteous. Immediate interaction with the driver.
He stayed at the airport while I dropped off my son.
He pushed a little for a gratuity (which I was planning to give anyway).
5 stars serice.
All wan been perfect
Driver did a great job!
very professional service
kept in touch via e-mails. Very good driver.
Nothing, service very good , would definitely recommend.
Being met,safe driver
Driver Marco was on time, friendly, helpful with luggage etc, much better than our experience earlier on trip from hotel to Civitavecchia with your company.
no complaints at all
satisfactory as driver got us to ship however he was 20 minutes late and bordered on being rude.
- 20 minutes late for pick up, had to call the contact number. no apology from driver, seemed like he did not want to be there.
Very nice service and very reliable organization
Claudio was extremely friendly and very informative, most enjoyable ride.
Reliable, impeccable, extremely professional.
Pünktlich, höfllich, hilfsbereit.
Driver was easy to locate,extremely pleasant and professional and it was all hassle-free.
The driver was exceptional. The trip to the airport was smooth and efficient.
Nothing. It was a very good experience and one I would use again.