The vehicle DID NOT match anything on the website. It was a very rough ride, with luggage completely blocking the emergency exit. The ride was 50 minutes late to pick us up.
Anonymous User
20 January 2025
Would not recommend Port Canaveral Connection, pickups were late, and company seemed disorganized.
Drivers were very friendly.
Pickups were late, over an hour in one case. Drivers did not apologize for being late. Seemed like dispatch and drivers not on the same page. Tried phone number and no one answered. Van that picked us up was very old and had a broken overhead rack.
Anonymous User
19 January 2025
UNRELIABLE! Experienced a delay of 45 minutes in being picked up by the driver, who claimed he was not notified until 5 minutes prior.
The driver was a decent man and a good driver.
I would not NEVER use this company again! I had a printed confirmation, called a day in advance of my pick-up, and the resort hotel called three times (on the day) before I was picked up. The dispatcher is incompetent!
Anonymous User
13 January 2025
Used this service for transportation to and from cruise port. Going there the driver was over 30 min late for pick up. Then when we were picked up after the cruise we spent over 1 hour driving to the other terminals waiting to pick up other people.
Driver was friendly and apologetic for being late for pick up and for how long the other pick ups took
Our reservation for pick up after the cruise was to take us to a hotel. We were taken to a parking lot in the airport area and had to switch into another vehicle which then took us to the hotel. Took over 2 hours to get from cruise to hotel that was only max 1 hour away from cruise port.
No email to state where driver was picking us up. We called driver (Paul) who said they would pick us up an hour earlier. Took forever to find driver who was another driver (not Paul). Driver was then instructed to pick-up others. Upon leaving almost an hour later, driver was then ordered to go back to MCO and pick-up two more people. Van was completely full. Driver took us all to the airport and was shocked to find out that's not where we were going. We had booked a transfer to Disney. Needless to say, very poor communication and we witnessed one of the managers screaming at our driver which was very unprofessional. Save yourself the hassle and just order an Uber.
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Anonymous User
13 January 2025
Both drivers were reachable and personal, which was really great.
Both Drivers, especially the one who drove us to Port, sorry can't remember his name.
Nothing, we didn't have to wait or anything.
Anonymous User
12 January 2025
We had a great experience!
The driver arrived promptly!
The inside need a good steam cleaning on the ceiling!
Anonymous User
11 January 2025
Excellent
Driver was very nice
Nothing
Anonymous User
11 January 2025
Awful, dreadful service.
That we made it to the port alive.
Dreadful adherence to pick up time, driver being on phone half the ways with eyes off the road, driving like a lunatic in a hurry, zero customer service.
No communication, delayed picking up and then picked up many others that weren’t ready. Crammed in one vehicle
No communication, delayed picking up and then picked up many others that weren’t ready. Crammed in one vehicle
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Anonymous User
08 January 2025
Sorry reservation service.
Nice, courteous driver.
They lost our reservation and no shuttle arrived as scheduled. Nearly ruined our planned itinerary.
Anonymous User
07 January 2025
Paul was great
He was very efficent
Nothing
Anonymous User
07 January 2025
Got us from the port to the airport, but would not use again or recommend.
The price
We weren't provided any information on where pickup would be, and when I finally got in touch with the driver, he was incredibly rude and told us to "cross the street and wait" and then hung up on me. When I called later to clarify pickup info, the driver yelled at me and provided no additional clarification. When the shuttle finally arrived and we boarded the bus, we were able to see the dash and every maintenance light was on except for the low fuel light and the window next to me was broken and so loose I was afraid it would fall out at any moment.
At least on the way in the office number arranged for a new driver to come, but we had to wait a long time and the new driver wanted us to pay him at first even though we had already pre-paid Port Canaveral Connection. A phone call got that cleared up, but he still ran the meter to show us what we "should have paid."
For the trip back to the airport where a driver never showed (again) at least they refunded me without me having to call back and ask for it.
Being stressed out on vacation because the drivers never showed up. On the trip from the port back to the airport we had an 11:00 reservation, but calling the main number to see where we should be for pick up they told us the only shuttles were at 9:30 and at 11:45. Why even offer 11:00 on the website? Then the 11:45 driver, Miguel, picked up other people without reservations instead of us and told us the van was full when he got to our stop. He told us there would be another driver soon, but there wasn't. We finally had to hire a private car after being strung along by Port Canaveral Connection until after 12:30 for a ride that never came.
Average scores:
97 reviews
Write a review97 reviews sorted by:
DO NOT USE - DRIVER DID NOT SHOW UP
NOTHING.
No communication, no response to email, no support.
Very efficient fast service from the port
Fast
Had to wait for everyone to get off ship
Great and quick
Very nice considerate driver
No issues at all
Great. Partied
Did Karoke
Bothing
The vehicle DID NOT match anything on the website. It was a very rough ride, with luggage completely blocking the emergency exit. The ride was 50 minutes late to pick us up.
Would not recommend Port Canaveral Connection, pickups were late, and company seemed disorganized.
Drivers were very friendly.
Pickups were late, over an hour in one case. Drivers did not apologize for being late. Seemed like dispatch and drivers not on the same page. Tried phone number and no one answered. Van that picked us up was very old and had a broken overhead rack.
UNRELIABLE! Experienced a delay of 45 minutes in being picked up by the driver, who claimed he was not notified until 5 minutes prior.
The driver was a decent man and a good driver.
I would not NEVER use this company again! I had a printed confirmation, called a day in advance of my pick-up, and the resort hotel called three times (on the day) before I was picked up. The dispatcher is incompetent!
Used this service for transportation to and from cruise port. Going there the driver was over 30 min late for pick up. Then when we were picked up after the cruise we spent over 1 hour driving to the other terminals waiting to pick up other people.
Driver was friendly and apologetic for being late for pick up and for how long the other pick ups took
Our reservation for pick up after the cruise was to take us to a hotel. We were taken to a parking lot in the airport area and had to switch into another vehicle which then took us to the hotel. Took over 2 hours to get from cruise to hotel that was only max 1 hour away from cruise port.
Disorganized at best!
Pretty much nothing.
No email to state where driver was picking us up. We called driver (Paul) who said they would pick us up an hour earlier. Took forever to find driver who was another driver (not Paul). Driver was then instructed to pick-up others. Upon leaving almost an hour later, driver was then ordered to go back to MCO and pick-up two more people. Van was completely full. Driver took us all to the airport and was shocked to find out that's not where we were going. We had booked a transfer to Disney. Needless to say, very poor communication and we witnessed one of the managers screaming at our driver which was very unprofessional. Save yourself the hassle and just order an Uber.
Both drivers were reachable and personal, which was really great.
Both Drivers, especially the one who drove us to Port, sorry can't remember his name.
Nothing, we didn't have to wait or anything.
We had a great experience!
The driver arrived promptly!
The inside need a good steam cleaning on the ceiling!
Excellent
Driver was very nice
Nothing
Awful, dreadful service.
That we made it to the port alive.
Dreadful adherence to pick up time, driver being on phone half the ways with eyes off the road, driving like a lunatic in a hurry, zero customer service.
No communication, delayed picking up and then picked up many others that weren’t ready. Crammed in one vehicle
No communication, delayed picking up and then picked up many others that weren’t ready. Crammed in one vehicle
Sorry reservation service.
Nice, courteous driver.
They lost our reservation and no shuttle arrived as scheduled. Nearly ruined our planned itinerary.
Paul was great
He was very efficent
Nothing
Got us from the port to the airport, but would not use again or recommend.
The price
We weren't provided any information on where pickup would be, and when I finally got in touch with the driver, he was incredibly rude and told us to "cross the street and wait" and then hung up on me. When I called later to clarify pickup info, the driver yelled at me and provided no additional clarification. When the shuttle finally arrived and we boarded the bus, we were able to see the dash and every maintenance light was on except for the low fuel light and the window next to me was broken and so loose I was afraid it would fall out at any moment.
Great!
Great service
Neither driver showed up to pick us up
At least on the way in the office number arranged for a new driver to come, but we had to wait a long time and the new driver wanted us to pay him at first even though we had already pre-paid Port Canaveral Connection. A phone call got that cleared up, but he still ran the meter to show us what we "should have paid." For the trip back to the airport where a driver never showed (again) at least they refunded me without me having to call back and ask for it.
Being stressed out on vacation because the drivers never showed up. On the trip from the port back to the airport we had an 11:00 reservation, but calling the main number to see where we should be for pick up they told us the only shuttles were at 9:30 and at 11:45. Why even offer 11:00 on the website? Then the 11:45 driver, Miguel, picked up other people without reservations instead of us and told us the van was full when he got to our stop. He told us there would be another driver soon, but there wasn't. We finally had to hire a private car after being strung along by Port Canaveral Connection until after 12:30 for a ride that never came.
Easy and on time!
Have you used Port Canaveral Connection Shuttle Service? Share your experience!