We started with a mix up on our pick up date (user error here) and was able to contact the company and get it corrected super easy and quickly. Then we had a very early pick up time and our driver was 18 mins early and while it was way to early to be up we were thankful due to traffic at that time of the morning making our trip to the airport longer than expected. Can only imagine how much longer it would have taken if we had left at our original pick up time. 10 mins does make a difference.
Our driver was great!! Offered to stop and get us coffee, helped with our luggage and engaged with us on the drive which kept us awake and entertained! He even gave us local knowledge that we hadn't learned on any of our trip. Wish he had booked them to take us around all day as we learned more in that car ride than what we learned in our trip.
Nothing to dislike! From the booking to the actual delivery of us at the airport, this was a smooth experience.
Travel to and from Logan Airport. Return airline changed at last minute.
Driver was early and waiting - both going to the airport and when we landed. Car was clean and very comfortable. Had to change return airline and JLL kept good communication with me throughout.
Experience was positive. Will definitely use them again.
Prompt pick up and communication throughout the trip
Service
NA
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Anonymous User
06 August 2024
Great service and communication
Anonymous User
01 July 2024
Great experience, would use JLL again!
Easy booking, communication, and car was clean, safe and got me where I needed to go with no stress.
Anonymous User
29 June 2024
Hair-raising ride to Logan
Large SUV with good luggage storage and spacious passenger area. Comfortable seats.
The driver (the company owner) was on his phone, negotiating to buy a car and also trying to debit my credit card. His mind and eyes were not on the road. The ride was frenetic. We didn't feel safe, so we can't recommend this car service.
Side note: On a very hot, humid day, we had to ask to turn up the AC in the back seats.
Anonymous User
29 June 2024
Comfortable ride to the airport with a friendly driver.
Comfortable ride, friendly driver, easy to reserve
Nothing
Anonymous User
25 June 2024
Excellent
The driver showed up early. Was very pleasant and helpful. It all went perfectly
Average scores:
264 reviews
Write a review264 reviews sorted by:
All excellent - thank you!
Alwaya a professional and enjoyable experience. I appreciate JLL Car Service to Logan now that I live further outside of Boston.
He was great !
Kindness and professionalism
Extremely well pleased with vehicle and with driver.
Driver adjusted to our late flight arrival. Very good service by driver at both pickup and delivery.
Nothing could have been better.
Our experience was very good.
They were on time, cars were beautiful and the drivers were very friendly.
There nothing we didn’t like about them.
Amazing saved me when nothing else coukd
Ok with driving far
Money
We started with a mix up on our pick up date (user error here) and was able to contact the company and get it corrected super easy and quickly. Then we had a very early pick up time and our driver was 18 mins early and while it was way to early to be up we were thankful due to traffic at that time of the morning making our trip to the airport longer than expected. Can only imagine how much longer it would have taken if we had left at our original pick up time. 10 mins does make a difference.
Our driver was great!! Offered to stop and get us coffee, helped with our luggage and engaged with us on the drive which kept us awake and entertained! He even gave us local knowledge that we hadn't learned on any of our trip. Wish he had booked them to take us around all day as we learned more in that car ride than what we learned in our trip.
Nothing to dislike! From the booking to the actual delivery of us at the airport, this was a smooth experience.
Very happy with entire experience!
Very ptofessional; always on time
Courteous and competent drivers
Nothinh
Dependable. Clean. Courteous. Good value.
Great service!
Treated us like VIPs!
Travel to and from Logan Airport. Return airline changed at last minute.
Driver was early and waiting - both going to the airport and when we landed. Car was clean and very comfortable. Had to change return airline and JLL kept good communication with me throughout. Experience was positive. Will definitely use them again.
Always excellent!!
Especially Joseph
Car was on time, but Driver was poor, felt unsafe
Car was on time
Driver seemed sleepy, and out of it, made several jerky movements and drifted out of the lane several times.
Prompt pick up and communication throughout the trip
Service
NA
Great service and communication
Great experience, would use JLL again!
Easy booking, communication, and car was clean, safe and got me where I needed to go with no stress.
Hair-raising ride to Logan
Large SUV with good luggage storage and spacious passenger area. Comfortable seats.
The driver (the company owner) was on his phone, negotiating to buy a car and also trying to debit my credit card. His mind and eyes were not on the road. The ride was frenetic. We didn't feel safe, so we can't recommend this car service. Side note: On a very hot, humid day, we had to ask to turn up the AC in the back seats.
Comfortable ride to the airport with a friendly driver.
Comfortable ride, friendly driver, easy to reserve
Nothing
Excellent
The driver showed up early. Was very pleasant and helpful. It all went perfectly
Nothing.
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