Terrible! Took the longest route and drove very badly!
Firstly the driver was late. Then she took us the long way. Instead of taking the highway we went along the coast line (Makarska to Split Airport) I do not understand as we were taken on the highway from Split to Makarska with the same company.
When we asked her why we took the long way and did not take the highway she tried to tell us it was the same amount of time, which was not true as we had been travelling for 1h and 10mins and we still had another 1h 10 mins to go. We went through all the coastal towns which the average speed on these roads is between 30km and 70km (the highway being 130km)
We told the driver we were going to be late for our flight then she started driving terribly to make up time, speeding up right behind trucks and crossing the centre line numerous times. Just to note i was travelling with my pregnant wife, and two children aged 2 and 1. My 2 year old had to sit on my lap because there was only 1 car seat even though we requested 2.
We just made our flight, I emailed the company for a refund as it was the worst transfer we've ever had and if we had of missed our flight we would have had to pay for more flights which didn't leave for a week and also the accommodation. They replied to this and said:
"Hi, service was done. It is not stated anywhere that the highway will be used because difference in time is 10 minutes. Highway is quite far away from the route and we never use it since not reasonable to drive much more kilometres for not spare too much time. And most important you didn't miss your flight, you were at the airport on time. I am sorry but I don't see any reason for the refund."
The highway is not far at all as we mapped it before we left and we took the highway on the way there with the same company.
Do not use this company
They also do not reply to your emails. I had to escalate the case to paypal to get a reply
Everything is smooth and well organized
quick order confirmation, clear communication, clean car, polite driver
Good driver ; good service
Driver confirming return pick up the night before
Only one booster seat although I ordered two.
On time and very friendly
Car not there on my arrival. Awful experience.
Nothing. My plane was late. Strange country at night and had to wait an hour for the transfer to turn up
The wait on my arrival
Very professional company. Serious and nice driver, clean car, good communication. What you would expect anytime you book such a service!
Die richtige Entscheidung für den Transfer zur Marina Boatic/Trogir
Trotz 5 1/2 stündiger Verspätung meines Fluges bei Ankunft war der Transfer ohne Aufpreis pünktlich.
Alles war zu meiner Zufriedenheit.
Excellent service at a good price
Driver texted me a few hours ahead of pickup giving me confidence be would turn up.
The best taxi driver ever
Nothing in particular
Safe and pleasant ride.
Driver did everything in his power to help us find connecting ride after he waited 3 hours for our late flight. Safe and pleasant ride. I would definitely recommend their services again.
Good service and information.
The comfort, the service from the driver and the information.
The driver where very serviceminded but used the cellphone while driving for example for social media some times. It felt unsafe.
Professional and relaxed.
Right on time, nice and helpful driver, nice big car - great value for money.
Everything went very smoothly - driver was there on time, contacted our property, so we didn't have to call in roaming, car was big and clean. Can recommend 100% this service.
Excellent punctual service, highly recommended.
It was all very good