The driver was pleasant and got us to the airport right on time.
Great contact and customer service.
Contact method and convenience
The company tells you what you need to do to make your ride on time with a 5 minute wait time they allow. Unfortunately we paid for a round trip and both experience with the same driver was unprofessional. Upon my arrival to the airport I followed the directions given by the company - picked up our luggage then called the driver- he told me where he will be located- ( in a completely different terminal from where I advised him my airline landed) we had to walk from one side of the airport to where he stated he would be- we arrived at his location only for him to come 15 minutes late!
Our return experience was just as bad- same process advised from the company- followed the directions given only for the driver to show up 20 minutes late - then dropped us off again at the wrong terminal!! His only reply was you have to walk to where you need to be and pulled off!!
I was not disappointed.
Comfort and communication with the driver.
Was a little late.
Courtious and caring service
Upon arrival to MCO my luggage was delay and the driver was kind enough to wait for me. Then on return the Port wasn't very clear on where the pick up was. No problem - called the office and they got me intouch with my driver even with reconnecting to "off ship service issues". Very please with the service and will use again if I ever travel to the Orlando area. Thank you!
We were picked up on time from both departure locations and arrived safely.
JD my driver was very kind and got us to and from our destinations safely and on time.
On time and dropped us right at the entry. Would highly recommend.
This was our 4th time using this service. Always perfect and worry free. Reece was an excellent driver. Very helpful and courteous.
Efficient and polite. Did have to wait for a bit for ride to arrive at airport but driver was friendly and courteous. Felt safe on out drive from Orlando airport to port canaveral
On time, but there were not enough seats for passengers and it was very uncomfortable
Driver was on time
Having a vehicle that wasn’t appropriate for number of passengers
Pick up and dropped off as expected
We very much enjoyed JD on the way to the port. He was very engaging and made sure he acknowledged even our three boys
JD made the hour ride seem faster. He even got my antisocial 17 year old to talk basketball.
cleanliness of the vehicle and how personable the driver was
Not pleasant: Rushed from one cruise terminal to the other and arrived late at MCO (in wrong terminal).
Hummm... See below.
I had a shuttle picking up my party today at 8:30am. It arrived and left Terminal 1 of Royal Caribbean on time, with the van almost full.
Then it went to another terminal to pick up more passengers, and then to another terminal, to pick up one single passenger…
Even though it was promised to me that the trip to the airport would take 45 minutes, arriving on time at the Orlando airport for my early flight.
We arrived at MCO at 9:40am. I made a note of it with the driver, who left us at Terminal A, but our terminal was B (Delta).
He said it was "just upstairs", but we had to cross the full extension of the Orlando airport to get to our check-in area (where there were passengers being dropped off by cars outside!). If my flight had not been delayed, I could've missed it.
But that is not the main problem.
One person from my party was left behind at the terminal.
The driver saying, "We have to leave. We have to leave."
(Even though he did wait for another person in the next terminal.)
>>>> Due to service not being fully provided, I expect a refund for that person who was not transported to MCO.
Exactly what I needed at a great price
Driver was friendly and the ride was comfortable.
Cheap, but not worthy
Everything. They don’t answer any questions at all. I’ve sent 3 emails along the week. No answer. On the trip day, I called the driver, sent him 2 text messages, I called the number on their website… all in vain. They simply don’t answer. They delayed more than 1 hour, with no explanation. I looked at google maps and there was no traffic. A couple who was waiting with me had to take an Uber, otherwise they would lose their flight. If all that was not enough, the car broke, close to the airport. The van which took us there had no space for everyone, so some people like me had to go standing, and there was no place to hold.
Reliable - picket us up right on time
Both pick ups for a round trip were EXTREMELY late.
It accomplished what I needed.
It got me from Port Canaveral to MCO.
Driver kept interacting with his cell phone and we swerved several times. Passenger safety should come first. If you want to take risks, do that when you're driving yourself, not with passengers.