The service, follow-through, and communication were disappointing. The booking of the shuttle service was no problem. They provided prompt receipt of paid service and it detailed my trip perfectly. But when it came down to actually receiving the service, there was zero communication. When I ported from my cruise ship, I had to call them for information and they said they sent me a text. I did not receive a text. They said my driver would call me. I did not receive a call from my driver. So after some time, I called back and told them I have not received any communication and I still needed to be picked up to go to the airport from Port Canaveral. I asked them to repeat the cell number they had on file and they gave me the wrong number, although the confirmation receipt had everything correct. Then they said they had me for a 11am pick up when my confirmation receipt clearly states a 930am pick up. I had to call the driver on my own, who was picking up others from a different terminal, then he said he would swing by to get my party. They were 45 minutes late and were lucky that my flight was at noon, otherwise I would've missed my flight due to their inability to process my service correctly. When I got to the airport I emailed Port Canaveral Quick Shuttle and told them to have a supervisor contact me directly. To this day, I have not received a response nor did anybody call me to follow-up as requested. I will never book with Port Canaveral Quick Shuttle or refer them to any of my friends/family.
Convenience, driver interaction (Driver from MCO to Port Canaveral was very friendly and engaging)
Van coming from port to MCO after the cruise was very crowded and luggage packing took forever.
He showed up early after speaking with me, was polite and courteous and a safe driver.
Our driver, very nice young man.
Old car owned by driver not company not suitable for guests
Direct transfer, no pick ups as just private car not shuttle
Car was dirty and driver said he had tried to call me but when you don't have US number it's not a recommended service as they have to call you re meeting place, they can't tell in advance?? Booked thru port canaveral quick shuttle not cocoa beach shuttle though
I had to call to find out where I was supposed to be because I went to the wrong terminal
Reese called me back and came to get me
Not knowing which terminal to go to. That should of been in the email.
Smooth experience with a friendly driver.
I liked that I the company kept me up to date on my shuttle service.
Quick, easy, fun
Rudy, great guy. Good company, friendly, thoroughly enjoyed riding with him
Driver was friendly, efficient and on time.
Driver was great
The customer service was amazing and they were very professional. I booked our reservations for the wrong day and they quickly updated it with no issues. We arrived earlier than expected and they sent an amazing driver out.
Our driver, I believe his name was JT, he was great and very professional and helpful. Entertained us with great conversation. I am definitely using this service again when I come to Orlando.
Wonderful driver and very efficient.
Friendliness of driver.
We were notified prior to pick up from the company plus the driver info as well.
Mr. Reese was a wonderful person that liked people.
No complaints. We won’t hesitate to use this service again when we go on our next cruise.
Driver was very patient and friendly.
It was very convenient
They were able to pick us up earlier than scheduled
Nothing, but expected a shuttle bus not a minivan
roominess of the van
Hard to find where to go at the port so that we could get our shuttle.
Speed and on time pick up and delivery.
Awful. Car had no a/c and the routers were shot
We couldn't get a pick up at a hotel close by because the shuttle didn't stop there. We ended up with a private car because we were the only ones booked.
Great value and drivers!
That it is a great deal and there is a company that won’t price gouge visitors.
Quick and easy
Great communication. The car was easy to find in the busy terminal.
Nothing. Worked perfectly
Excellent communication and reliability
Checked in with us and kept us up to date when driver would arrive
Nothing - would highly recommend