The driver Rudy was very friendly and professional. The notifications were very helpful.
Not all seat belts were usable.
Is this helpful?1
Anonymous User
24 May 2022
He was a snot nose kid, always on his cell, n i said to him. Could u get off the phone so wr cohld arrive alive? N his response was to me, n if not, will we die ?
Nothing
Everything. He didnt even help me get on or off the bus n i am disabled, i said, i couldnt find this bus, i kept walking back n forth w my cane in 1 hand n suitcase in other n i said, Your co name is not on bus, n his response to me was, Well everyone else found the bus! He was supposed to b in A1 n didnt know what side he was on, i finally found him at B7
Anonymous User
23 May 2022
My experience was pleasant.
Rudy was the epitome of professionalism.
The wait time going to the port.
Anonymous User
23 May 2022
Excellent , courteous , professionalism!
Anonymous User
23 May 2022
All the drivers have been excellent. They are good at what they do!
I like that they contact you and let you know when they are coming. All the drivers I have had have been excellent drivers and tell you where to meet them afterwards.
I dont have anything
Anonymous User
22 May 2022
Didnt Tell me instructios and It was late about 30mim
The car
The wainting
Anonymous User
22 May 2022
Amazing
Rudy was very nice! My phone broke on the cruise and he went out of his way taking me to a place I can fix it. Thanks to him I was able to continue with my trip to Miami!
Nothing:) thank you!
Anonymous User
22 May 2022
Timely, Courteous, Safe, Quick.
Communication by driver was excellent, although he initially was trying to pick us up at the wrong ship / terminal. Actually, was able to pick us up earlier than scheduled, because all passengers were available.
1) Delay on web site after purchase to change status from pending to accepted.
2) Driver not knowing we were on a different ship / at a different location / terminal than the rest of the passengers he was picking up.
Anonymous User
21 May 2022
My driver was so personable and professional.
He respectfully conversed with the clients and was a safe driver. I would definitely use this company again.
Anonymous User
20 May 2022
Above and beyond! Thank you
Rudy was absolutely amazing!
Rudy is absolutely the best, he's Friendly, courteous, kind and went above and beyond for use!
Driver communication was excellent before pickup and keeping us apprised on arrival time & coordinating pickup location. Tony was very personable and excellent driver.
The driver made us laugh and made the ride enjoyable
No name on vehicle to locate it easier
Is this helpful?0
Anonymous User
16 May 2022
The driver was pleasant and got us to the airport right on time.
Anonymous User
16 May 2022
Great contact and customer service.
Contact method and convenience
Everything good
Anonymous User
15 May 2022
Frustrating
The company tells you what you need to do to make your ride on time with a 5 minute wait time they allow. Unfortunately we paid for a round trip and both experience with the same driver was unprofessional. Upon my arrival to the airport I followed the directions given by the company - picked up our luggage then called the driver- he told me where he will be located- ( in a completely different terminal from where I advised him my airline landed) we had to walk from one side of the airport to where he stated he would be- we arrived at his location only for him to come 15 minutes late!
Our return experience was just as bad- same process advised from the company- followed the directions given only for the driver to show up 20 minutes late - then dropped us off again at the wrong terminal!! His only reply was you have to walk to where you need to be and pulled off!!
Upon arrival to MCO my luggage was delay and the driver was kind enough to wait for me. Then on return the Port wasn't very clear on where the pick up was. No problem - called the office and they got me intouch with my driver even with reconnecting to "off ship service issues". Very please with the service and will use again if I ever travel to the Orlando area. Thank you!
Average scores:
1059 reviews
Write a review1059 reviews sorted by:
The overall experience was very pleasant.
The driver Rudy was very friendly and professional. The notifications were very helpful.
Not all seat belts were usable.
He was a snot nose kid, always on his cell, n i said to him. Could u get off the phone so wr cohld arrive alive? N his response was to me, n if not, will we die ?
Nothing
Everything. He didnt even help me get on or off the bus n i am disabled, i said, i couldnt find this bus, i kept walking back n forth w my cane in 1 hand n suitcase in other n i said, Your co name is not on bus, n his response to me was, Well everyone else found the bus! He was supposed to b in A1 n didnt know what side he was on, i finally found him at B7
My experience was pleasant.
Rudy was the epitome of professionalism.
The wait time going to the port.
Excellent , courteous , professionalism!
All the drivers have been excellent. They are good at what they do!
I like that they contact you and let you know when they are coming. All the drivers I have had have been excellent drivers and tell you where to meet them afterwards.
I dont have anything
Didnt Tell me instructios and It was late about 30mim
The car
The wainting
Amazing
Rudy was very nice! My phone broke on the cruise and he went out of his way taking me to a place I can fix it. Thanks to him I was able to continue with my trip to Miami!
Nothing:) thank you!
Timely, Courteous, Safe, Quick.
Communication by driver was excellent, although he initially was trying to pick us up at the wrong ship / terminal. Actually, was able to pick us up earlier than scheduled, because all passengers were available.
1) Delay on web site after purchase to change status from pending to accepted. 2) Driver not knowing we were on a different ship / at a different location / terminal than the rest of the passengers he was picking up.
My driver was so personable and professional.
He respectfully conversed with the clients and was a safe driver. I would definitely use this company again.
Above and beyond! Thank you
Rudy was absolutely amazing!
Rudy is absolutely the best, he's Friendly, courteous, kind and went above and beyond for use!
Andy was a outstanding driver with great taste in music.
The great conversations I had with my driver and his music taste
Nothing
Great driver, very smooth.
Driver communication was excellent before pickup and keeping us apprised on arrival time & coordinating pickup location. Tony was very personable and excellent driver.
N/A
Awesome
The helpfulness of the driver.
na
na
na
Driver was entertaining and knowledgeable
The driver made us laugh and made the ride enjoyable
No name on vehicle to locate it easier
The driver was pleasant and got us to the airport right on time.
Great contact and customer service.
Contact method and convenience
Everything good
Frustrating
The company tells you what you need to do to make your ride on time with a 5 minute wait time they allow. Unfortunately we paid for a round trip and both experience with the same driver was unprofessional. Upon my arrival to the airport I followed the directions given by the company - picked up our luggage then called the driver- he told me where he will be located- ( in a completely different terminal from where I advised him my airline landed) we had to walk from one side of the airport to where he stated he would be- we arrived at his location only for him to come 15 minutes late! Our return experience was just as bad- same process advised from the company- followed the directions given only for the driver to show up 20 minutes late - then dropped us off again at the wrong terminal!! His only reply was you have to walk to where you need to be and pulled off!!
I was not disappointed.
Comfort and communication with the driver.
Was a little late.
Courtious and caring service
Upon arrival to MCO my luggage was delay and the driver was kind enough to wait for me. Then on return the Port wasn't very clear on where the pick up was. No problem - called the office and they got me intouch with my driver even with reconnecting to "off ship service issues". Very please with the service and will use again if I ever travel to the Orlando area. Thank you!
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