Initially I was the led my taxi was late, then that they could not send me a taxi as they had not confirmed by email. When I gave them the email reference they hung up. We were stranded with 2 young children. Will never use again!
My booked taxi didn't arrive! I had to phone and then missed the train I was intending to catch. The night manager and driver were very helpful but really disappointed with the online booking
process.
I booked my taxi hours in advance, it didn't turn up at all. I had to call another one and it made me late for work. Also the price i was quoted online was not the same as the price in the car so it cost me more money.
It was a very terrible experience. I doubt if I will ever use your company again.
Nothing.
1. No driver came to pick me at the airport despite that my reservation was made about three weeks prior to the trip and it was confirmed.
2. Despite my repeated calls (about 7 times) and re-forwarding the confirmation email to the shift manager that was at work around 6AM, he insisted that there is nothing he could do as he claims that the reservation was not passed to him. He insisted that I should call back in the afternoon!!!
3. That was highly unprofessional.
Average scores:
81 reviews
Write a review81 reviews sorted by:
Excellent. Driver was very friendly
Reliable and polite driver
Very good
Punctual service Friendly driver
They failed to turn up and then were rude!
Nothing
Initially I was the led my taxi was late, then that they could not send me a taxi as they had not confirmed by email. When I gave them the email reference they hung up. We were stranded with 2 young children. Will never use again!
Punctual, professional and polite.
Spoilt by on line booking process
Well rectified after call
Booking system confirmation is not a confirmation and the pick up was rejected without an obvious email & text to that effect
Prompt, professional and respectful.
He was early, drove safely and didn't force the talking!
Nothing
Didn't show up
Nothing
Everything
.
Great quality vehicle, prompt,ability to book online.
Text said card payments welcome in all cars but driver refused!! Need an app to be best in class.
Good
Arrived punctually. Easy to book online. Price comparable to others. Driver helpful on arrival at airport.
Vehicle a little on the tatty side but adequate
Didn't have my booking. Tried to up the quote price.
Very efficient
Professional service
The communication. Driver. Car
Nothing
Very convenient
Bad pick up and bad driving
The driver was friendly
Driving wasn't good. Pulling in front of lorries so they honked their horns and flashed their lights. Missed the turn off. Pick up was confusing.
Didn't turn up!
My booked taxi didn't arrive! I had to phone and then missed the train I was intending to catch. The night manager and driver were very helpful but really disappointed with the online booking process.
Highly professional service, on time with very polite drivers
the full service
The car arrived on time with plenty of communication and the driver was very helpful.
Competitive cost, punctuality, good driver.
The car could have been smarter but not a real issue.
very poor.
nothing.
I booked my taxi hours in advance, it didn't turn up at all. I had to call another one and it made me late for work. Also the price i was quoted online was not the same as the price in the car so it cost me more money.
It was a very terrible experience. I doubt if I will ever use your company again.
Nothing.
1. No driver came to pick me at the airport despite that my reservation was made about three weeks prior to the trip and it was confirmed. 2. Despite my repeated calls (about 7 times) and re-forwarding the confirmation email to the shift manager that was at work around 6AM, he insisted that there is nothing he could do as he claims that the reservation was not passed to him. He insisted that I should call back in the afternoon!!! 3. That was highly unprofessional.
Great
On time and friendly
Nothing
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