Advertised they have a wheelchair accessible vehicle, luckily when I rang after booking online to double check thry got my booking as they do not have a suitable vehicle to wheel a wheelchair onto.
Initially I was the led my taxi was late, then that they could not send me a taxi as they had not confirmed by email. When I gave them the email reference they hung up. We were stranded with 2 young children. Will never use again!
My booked taxi didn't arrive! I had to phone and then missed the train I was intending to catch. The night manager and driver were very helpful but really disappointed with the online booking
process.
Average scores:
86 reviews
Write a review86 reviews sorted by:
Awful
The driver turned up late.
Professional, friendly service at a fair price
Reliable, efficient and friendly
Happy with the whole service, we’ll be using you again! Thank you.
Comfortable ride, arrived in plenty of time for my flight despite delays on M25
An experienced driver
Nothing
Advertised they have a wheelchair accessible vehicle, luckily when I rang after booking online to double check thry got my booking as they do not have a suitable vehicle to wheel a wheelchair onto.
Not updated website
Awful. Despite confirmation emails, taxi never showed up and when I called company they were useless.
Nothing
Taxi never arrived.
Excellent. Driver was very friendly
Reliable and polite driver
Very good
Punctual service Friendly driver
They failed to turn up and then were rude!
Nothing
Initially I was the led my taxi was late, then that they could not send me a taxi as they had not confirmed by email. When I gave them the email reference they hung up. We were stranded with 2 young children. Will never use again!
Punctual, professional and polite.
Spoilt by on line booking process
Well rectified after call
Booking system confirmation is not a confirmation and the pick up was rejected without an obvious email & text to that effect
Prompt, professional and respectful.
He was early, drove safely and didn't force the talking!
Nothing
Didn't show up
Nothing
Everything
.
Great quality vehicle, prompt,ability to book online.
Text said card payments welcome in all cars but driver refused!! Need an app to be best in class.
Good
Arrived punctually. Easy to book online. Price comparable to others. Driver helpful on arrival at airport.
Vehicle a little on the tatty side but adequate
Didn't have my booking. Tried to up the quote price.
Very efficient
Professional service
The communication. Driver. Car
Nothing
Very convenient
Bad pick up and bad driving
The driver was friendly
Driving wasn't good. Pulling in front of lorries so they honked their horns and flashed their lights. Missed the turn off. Pick up was confusing.
Didn't turn up!
My booked taxi didn't arrive! I had to phone and then missed the train I was intending to catch. The night manager and driver were very helpful but really disappointed with the online booking process.
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