This trip was cancelled days prior to pick up. Still have not received refund!
Have not received refund!
Over an hour late
The car, when it finally showed up, was very nice and comfortable.
We had ordered the car to pick us up at 5am to drop us off at the airport. We tried calling their number multiple times and finally someone answered (after waking them up) at 5:45, and said the original driver must have fallen asleep and that he would have to come get us. He said he would arrive in 5 minutes, but didn’t arrive until 6:15.
Once he arrived (after providing some creative directions). the drive was fine. I cannot say that overall the experience was a positive one as it was quite stressful attempting to make our flight that day. If we hadn’t have paid in advance we would have sought alternative arrangements much much sooner. I would not recommend.
Driver never showed, called me 22 minutes later after I was on the road driving myself to the airport. He was rude and refused to offer a refund
Rude driver, no accountability for being late. Had to dispute the charge with my credit card company to get a refund
The service was great, driver was wonderful!
Driver was on time and very pleasant and helpful.
We ordered a Van but a Tahoe was sent and some had to drive themselves to the airport due to space issues.
Driver polite, but talking on phone while driving..frightening
Driver was on time, friendly, and the ride was comfortable.
Very pleased. The driver was nice and arrived on time
Clean nice car with polite driver but difficulty getting to airport with detours.
Clean car, very nice driver. One time pick up.
Took 2 hours to get to the airport due to detours. They need to give drivers a better GPS system. Preferably Waze.
service was basically adequate
I got to the airport.
driver had no idea how to get to interstate or how to follow GPS. He should have spent some of the 35 minutes that he was early..studying maps. I shouldn't have to navigate for him or be ready over half an hour early.
Never showed up to bring us to airport
Driver never showed up at hotel to bring us to airport after an hr & a half of waiting we took another service to airport
it was good
Great experience. Prompt, courteous driver.
Our driver clearly had a vision problem. He also could not follow directions and had to be told the way many times. He took the wrong way on the trip causing additional time.
Great driver - inno.
Mix up on terminals.
Failure to follow directions.
The driver was very friendly and hard working.
I gave specific directions to meet me at the international terminal at Hartsfield Jackson, the driver failed to read the request. For nearly an hour the driver and I tried to figure out why he could not find me,. After 45 minutes the driver realized he was in the domestic terminal. I then had to take an airport shuttle to the domestic terminal to meet the driver. By the time we finally pulled of the parking garage it was more than an hour after the original pick up time.
Everything was excellent especially the driver
30 min late. Below average driver. Accelerates and Brakes every 5 seconds. Not smooth at all