We have used your company before, always excellent. Thuis car was somehat onder and a bit shabby, the driver brought to the wrong hotel, just around the corner, 5 min away.
In time
Is this helpful?0
Anonymous User
14 June 2018
Great.
Professional driver, SMS to check if everything is OK, waited patiently and great use of English language.
Anonymous User
14 May 2018
Appauling
Nothing
Very poor communication, pick up confirmed, waited 1 hour, driver didn't show. Emergency number did not answer. Paid $150 euros for taxi as we had to be at the port. I have run my own business
Tips.
If there are problems with your booking system, shut it down until it is fixed
Answer your phones during advertised hours.
Have phones answered by people who speak several languages.
Return email question promptly.
Turn up when you say you are going to and ring customer if you can't
La flexibilité du chauffeur pour changer l'itinéraire
Le chauffeur N'avait pas suffisamment de connaissance pour commenter les endroits touristiques visitées, c'est évident qu'il n'tait pas préparé.
Il est arrivé en retard à l'aéroport.
Fabio was a knowledgeable and capable driver/guide, reacting well to our request to skip the Vatican and the Colisseum since we would do it the next day
We enjoyed Fabio's commentary on the places that he took us and his efforts for us to see places that we would miss since we were only there for 1 full day.
Nothing. He was on time and showed us things we would enjoy other than the typical places.
Wir hatten einen Wagen um 10 Uhr von Rom Centrum nach Civitavecchia bestellt. Der Fahrer kam pünktlich. Das war es aber auch schon. Er sagte, dass wir über den Flughafen fahren und noch 2 Gäste mitnehmen. Am Flughafen angekommen, mussten wir erst mal 20 Minuten im Parkhaus warten. Anschließend sagte der Fahrer, wir müssen aussteigen zum Gebäude mit unserem Gepäck laufen und das Auto und den Fahrer wechseln.
Im Terminal angekommen sagte uns eine andere Person, dass wir rund 90 Minuten zu warten hätten bevor es weitergeht. Nach meiner Beschwerde ging es dann nach rund 45 Minuten weiter. Eine Stunde später waren wir am Hafen. Für eine Strecke von maximal 1. Stunde haben wir insgesamt 3 Stunden gebraucht!
Nie mehr Buchen!!!!!!
the fact that they wanted to charge my customer when I had already prepaid for the service way in advance. I tried to call the emergency number and nobody was available. I sent the driver pics of the receipt, the Paypal payment, an email with your voucher ACCEPTED and she insisted she couldn´t determine who I had paid to. Finally at least after sending all the documents she let them go. We called 393388506673 and 393382976252 and the office and nobody answered.
Average scores:
41 reviews
Write a review41 reviews sorted by:
We have used your company before, always excellent. Thuis car was somehat onder and a bit shabby, the driver brought to the wrong hotel, just around the corner, 5 min away.
In time
Great.
Professional driver, SMS to check if everything is OK, waited patiently and great use of English language.
Appauling
Nothing
Very poor communication, pick up confirmed, waited 1 hour, driver didn't show. Emergency number did not answer. Paid $150 euros for taxi as we had to be at the port. I have run my own business Tips. If there are problems with your booking system, shut it down until it is fixed Answer your phones during advertised hours. Have phones answered by people who speak several languages. Return email question promptly. Turn up when you say you are going to and ring customer if you can't
Seamless journey, great start to the holiday.
excellent service
on time, save driver, good communication
--
On time ... quick route!
On time
Nice day we did a lot in a short time
La flexibilité du chauffeur pour changer l'itinéraire
Le chauffeur N'avait pas suffisamment de connaissance pour commenter les endroits touristiques visitées, c'est évident qu'il n'tait pas préparé. Il est arrivé en retard à l'aéroport.
Excellent!
Our driver was early. Very helpful loading our luggage and got us to the cruise terminal in great time.
Nothing.
Polite, accurate and easy to communicate with.
Accurate on pick-up point.
Perfection; great experience.
Driver very professional and prompt; proactive confirmation e-mails from the company
There was nothing I did not like.
Fabio was a knowledgeable and capable driver/guide, reacting well to our request to skip the Vatican and the Colisseum since we would do it the next day
We enjoyed Fabio's commentary on the places that he took us and his efforts for us to see places that we would miss since we were only there for 1 full day.
Nothing. He was on time and showed us things we would enjoy other than the typical places.
Katastrophe! Inakzeptabel!!
Nichts
Wir hatten einen Wagen um 10 Uhr von Rom Centrum nach Civitavecchia bestellt. Der Fahrer kam pünktlich. Das war es aber auch schon. Er sagte, dass wir über den Flughafen fahren und noch 2 Gäste mitnehmen. Am Flughafen angekommen, mussten wir erst mal 20 Minuten im Parkhaus warten. Anschließend sagte der Fahrer, wir müssen aussteigen zum Gebäude mit unserem Gepäck laufen und das Auto und den Fahrer wechseln. Im Terminal angekommen sagte uns eine andere Person, dass wir rund 90 Minuten zu warten hätten bevor es weitergeht. Nach meiner Beschwerde ging es dann nach rund 45 Minuten weiter. Eine Stunde später waren wir am Hafen. Für eine Strecke von maximal 1. Stunde haben wir insgesamt 3 Stunden gebraucht! Nie mehr Buchen!!!!!!
Superb service
superb service!
very good
Practice and on time
The comfort and the driver was nice.
The fact that there was another coach with him..
Good Service. Perfect driver
Driver was very smart
To many people on the car.
We are not sending any more customers
the car and the ride
the fact that they wanted to charge my customer when I had already prepaid for the service way in advance. I tried to call the emergency number and nobody was available. I sent the driver pics of the receipt, the Paypal payment, an email with your voucher ACCEPTED and she insisted she couldn´t determine who I had paid to. Finally at least after sending all the documents she let them go. We called 393388506673 and 393382976252 and the office and nobody answered.
Wish the driver spoke some English.
Quick service.
Need some English spoken.
You can count on them
Intime
Nothing
Have you used Fiumicino Transfer? Share your experience!