comfortable, fast, and friendly
all worked perfectly fine: the driver picked me up in time, was absolutely friendly, I enjoyed the ride and arrived at the airport without stress
Interesting conversation and advice on Stirling (attractions )
The driver Eddy
Scary and unprofessional
Friendly driver, very helpful with bags etc
Driver had scrappy bit of paper with our handwritten name on it, unfortunately he was calling out a different name! He couldn't remember where he had parked the car, even though it was correctly in the pre-booked taxi area. He told us he had damaged the front of the car on an earlier trip to the airport that evening as he had collided with the raised kerb around the exit barriers. He did not wear his seatbelt and said that he didn't have to because he was a taxi driver when we questioned why not. Driving very erratic on motorway, wandering between lanes and over cats eyes, and often at excess speed. This was the first time we had used a taxi rather than leaving our own car at the airport while we were away. Overall this was not an experience we would like to repeat.
Company representative reply
I am shocked by the level of service you have received. I can't apologise enough. The driver that you had was new to the company and now no longer works for us.
The hastily written sign was not his fault. We normally print off signs with the company logo and your name, however the driver that was scheduled to collect you was held up with a previous hire.
Taxi drivers are exempt from the law on having to wear seatbelts, though I cannot understand why this is and we recommend all of our drivers and passengers wear one at all times.
The tracker fitted to the car had recorded and sent an alert that the car was travelling at up to 84mph. The excess speed and wandering between lanes is unacceptable and I apologise again.
Your experience falls far below what we expect of our staff. All of our other reviews are very positive and would like you to give us the chance to prove that we can be a better option than driving to the airport. I will email you a voucher to use towards your next trip should you want to give us a second chance,
It was easy, fast, and most importantly, comfortable. Exactly what we needed after our trip.
A reliable and first class experience.
Car turned up early. Driver phoned but was prepared to wait. Clean car. Driver allowed us to talk and he remained focused on his task, He helped us with the case. His driving was safe.
The service was flawless.
Punctual and good value for money
Excellent! No better transfer-service anyplace I've ever travelled!
The drivers were bang on time. - My name on a sign and everything. Both drivers were polite, friendly, helpfull and had a great sense of humour and did not seem to mind that we chattet about this and that all the way to (and from) Stirling. Asked tons questions, and both were ever so patient and kind. Both drivers - I'd booked a return trip - were knowledgeable about relevant things. Both made the experiece of driving on the "wong side" of the road a pleasant one. Competent and professional, both of them.
Booking the transfer was as easy as can be! The web-site was easy to navigate and it took no more than 5 minutes to book, and get the transfer confirmed. - The rates were very reasonable - Worth every penny!!
Nothing negative :)
Fantastic, professional service!
Always on time.
Always very friendly. A very convenient service.
Driver was knowledgeable and friendly.
Very quick trip to airport and prompt arrival at both house and airport
Good friendly driver
Our flight was late but driver was there to meet us and helped with all our luggage.
We did not receive a confirmation of our reservation and had to have a local friend call your agency to confirm if you received our online booking.
Enjoyable, convenient drive from airport after long flight.
No hassles; pleasant driver
All was great
excellent prompt friendly service
being met outside baggage hall & helped with luggage
Reliable and very friendly service every time I have used the transport.
Reliability, very punctual at pickup for the way to the airport, friendly telephone service, friendly drivers.
I mostly had to call twice for the car to pick me up after I arrived at the airport: 1. after receiving my suitcase (you told me to call then) and 2. after arriving at the pickup point (the car was not there). It arrives after a view minutes but having to call again is a bit unnecessary (international call because of non mobil).
Very friendly driver, on time and good vehicle
Friendly, efficient, right on time, a pleasure!
The driver - great personality.
No complaints. Gave me a chance to understand the Glaswegian accent.