Cocoa Beach Shuttle

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Last Updated: 06 Aug 2018
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Ranked #2 of 6 companies in Florida

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100 reviews

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Average scores

Drivers rating:
 
(7.42/10)
Cars rating:
 
(7.43/10)
Value for money:
 
(7.65/10)

100 reviews sorted by:

Anonymous User

mediocre

15 July 2018

The vans/cars could have been easily marked but were not. Hard to know who they were. At pickup I called to see if someone was arriving at Port Canaveral to pick us up after our Disney Cruise. I called at 915. They assured me they would call me when they arrive and to meet at #4. We waited 45 minutes. I called again. Man on phone checked on his driver and said that he would be there in 30 minutes. I said ok (mostly because I had already paid for roundtrip service). 30 minutes goes by. I get a text message from someone saying they will be there to pick me up in 30 minutes. So I had waited a total of 1 hour and 45 minutes after the stated time on the postcard they gave me. Post card stated they would be at Port Canaveral at 830, 930 and 1045. They did not follow these times at all. I had to keep tabs on them. I was very angry. I should have gotten my money back. Its a good thing I did not have a plane to catch.

Anonymous User

mediocre

15 July 2018

The vans/cars could have been easily marked but were not. Hard to know who they were. At pickup I called to see if someone was arriving at Port Canaveral to pick us up after our Disney Cruise. I called at 915. They assured me they would call me when they arrive and to meet at #4. We waited 45 minutes. I called again. Man on phone checked on his driver and said that he would be there in 30 minutes. I said ok (mostly because I had already paid for roundtrip service). 30 minutes goes by. I get a text message from someone saying they will be there to pick me up in 30 minutes. So I had waited a total of 1 hour and 45 minutes after the stated time on the postcard they gave me. Post card stated they would be at Port Canaveral at 830, 930 and 1045. They did not follow these times at all. I had to keep tabs on them. I was very angry. I should have gotten my money back. Its a good thing I did not have a plane to catch.

Anonymous User

Stranded at Orlando airport - shuttle didn't show up and no return calls

16 April 2018

Friday April 13th, 2018. Summary: Shuttle had been booked the previous week for 11:30 am (i have copies of all correspondence including confirmation) as flight was scheduled for 10:25 am arrival. Flight arrived early (10:10) and I called the (407) 529-8803 number to see if I could catch the 10:30 shuttle. I was instructed to quickly go to the A15 pickup area (compared to the A27 original spot) and meet the Access 2 shuttle. I made it to A15 at 10:30 and the Access 2 shuttle was preparing to leave. The driver didn't speak English ("No Comprende" was all he said) and I dont speak Spanish. Showed him my printout of my booking but he was having nothing to do with it as I wasn't on his list. The 10:30 shuttle left and I started calling both shuttle numbers (on the website) and all I got for the next 90 minutes was voicemail. Left messages (with my callback number) and no calls came. No shuttle arrived at 11:30 am - at A27 - for the scheduled run. I'm glad I was travelling solo and without small children or seniors. I ended up - at noon - renting a car for a one-way trip to Cape Canaveral....for $145. Thanks a lot. Now i'm seeing in the Review correspondence that I was scheduled for the 10:30 shuttle??? They had the time to adjust that information but didn't even have the common courtesy for a return phone call to a stranded customer??? I have quite a few friends and family that use(d) this shuttle service to the port, beach hotels and private residences in the Cape Canaveral area. That will change.

1 review
49.45
miles travelled

Shuttle never showed up and no-one would answer their phone

26 May 2017

Never picked up the phone Car never arrived Phone location and email location were different

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1 review
49.45
miles travelled

I would consider using them again

23 May 2017

That when you called they were rude on the phone and it wasn't just two calls each called made. I had a shuttle I paid for that didn't show so I didn't want it to happen again. The email i received said 9:45am they said they sent one that stated 11:30am (I never received it). They could work on there customer service skills

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1 review
49.45
miles travelled

You left us stranded in airport, had to call a taxi.

21 May 2017

Paying $130 for a ride to hotel.

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1 review
46.48
miles travelled

Very accommodating for our group.

16 May 2017

Booked for hotel but dropped at airport.

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1 review
46.48
miles travelled

There was confusion on where to pick us up at. The driver was at the wrong boat. Driver was constantly on his phone and looking at his phone.

15 May 2017

There was confusion on where to pick us up at. The driver was at the wrong boat. Driver was constantly on his phone and looking at his phone. The name of the company did NOT match the name on the VAN or BUS that was there. We had to change vans.

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1 review
46.48
miles travelled

Couldn't locate shuttle bus stop. Had to settle for another service.

15 May 2017
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2 reviews
106.08
miles travelled

Terrible...because nobody showed up

15 May 2017

This company may do business under other names...the one I booked through was "Port Canaveral Quick Shuttle." The 2 phone numbers on the reservation sheet were: 407-529-8803 and 1-888-320-8497. Be wary of any company who uses this as their contact info...or any shuttle company who has no online review. I suspect they change names frequently because of negative reviews...

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1 review
46.11
miles travelled

great

30 April 2017
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1 review
46.11
miles travelled

Good overall

23 April 2017

Wait time

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1 review
46.11
miles travelled

Great... we even had to come back to pick a backpack that we left at the hotel.... and the driver and the company were very helpful

16 April 2017
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1 review
49.45
miles travelled

My driver Janie picked me up at the airport & took me to my LaQuinta Cocoa Beach Cape Canaveral Hotel. (Had originally booked a shuttlevwith anither company & they keeped giving me the Run Around.& & never showed up to pick me up at the airport!!!). Janie...rescued me! My shuttle driver who picked me up on my hotel checkout date to the airport was also very very nice. (I regret I did not make note of his name.) .

15 April 2017

My experience with Cocoa Beach, has made me a future customer.

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1 review
46.11
miles travelled

On time, polite, what more could you ask for!!

11 April 2017

No complaints.

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1 review
46.48
miles travelled

horrible

10 April 2017

Everything rude and useless

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1 review
49.45
miles travelled

Good

09 April 2017

Nothing.

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1 review
46.11
miles travelled

Overall the experience was pretty good.

09 April 2017

I had a confirmed 9:30 reservation from the airport to the cruise port but we did not leave until 10:30.

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1 review
46.48
miles travelled

Good and fast

06 April 2017
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1 review
46.11
miles travelled

Shuttle did not show up

04 April 2017

Shuttle was not at pickup point. After calling office, was told the shuttle was no longer running.

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