Was told our driver would be waiting for Us just outside of customs holding a paper with our name. We walked around 10 min thru the drivers and no one waiting for us. Finally began walking around saying our name and someone says oh that's us. Told there's been a change in your driver and he's coming. Another 10 min and a driver arrives. No explanation.
We had leon shuttles scheduled for 4'segments. Segment 2 went fine. Segment 3 they arrived 20 min late due to traffic which I understand happens. They should have contacted us to let us know. Driver got lost 3 times getting us to this destination and almost got stuck. We had previously told them the resort says 4x4 needed to get to this location, but Leon Shuttle says no we've been there and it's fine. Clearly it wasn't fine and they hadn't been there. Had it not been for coming across a police officer I'm not sure how we would have ever found the place.
Destination 4? Leon Shuttle cancels on us 3 days before our trip! Now they say they don't have a 4x4! Very unprofessional to cancel and leave us "stranded" on short notice.
Do NOT recommend!!!!!
They offered a 5% discount for booking 4 segments/trips. The cars were fair quality but interior seats were dirty.
Driver arrived approx 20 min late due to traffic which I understand. The driver got lost 3 times en route to our destination even though we were told they had been to our destination before. I also said I had been told a 4x4 vehicle was needed to get to our destination but Leon Shuttle insisted they had been there before and this was not necessary. Our driver barely made it to the hotel reception and almost got stuck. This was segment #3 of 4 we booked with them.
Segment #1. Were told they would be waiting for us at the airport holding a sign with our name. Walked thru the drivers inside and outside for approx 10 min and found no one with our name on a sign. Finally started walking thru calling our last name and one of the drivers said oh that’s us. There’s a change in your driver and he will be here soon. 10 min later he arrived.
Segment #2 was uneventful.
Segment #4 Leon Shuttle cancelled on us 3 days before our return to the airport. They indicated they didn’t have a driver with 4x4. Very unprofessional to cancel last minute especially when I asked them about the 4x4 issue in advance and they said no problem.
Would not recommend this company! Need reliability when traveling this country. We didn’t rent a car so we could avoid issues like getting lost and not being experienced driving some of the local terrain and being able to depart the airport immediately without waiting.
For executive service I expected a car not a base model mini van. I also expected that our service was private not sharing with someone else. There was barely enough room for the 4 of us let alone add a stranger. El Cardhu made the reservation and it is Devry from ELDM who is completing this review. I really feel you need to communicate exactly what it is you're providing, If the expectation is that I will look up car models to determine if my clients will be comfortable, that is unreasonable from my point of view. I could have just as easily put them on the $12 shuttle out of Leon if it wasn't going to be private! I was hoping that we had found a reliable and communicative service for our clients for the upcoming high season. Please let me know if you would still like my business? Best Regards. Devry, owner El Cardhu Del Mar. Note, I did not rate the driver as I didn't actually take the trip with my guests.
Average scores:
271 reviews
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Very Good and polite service
Problems, problems problems!
Was told our driver would be waiting for Us just outside of customs holding a paper with our name. We walked around 10 min thru the drivers and no one waiting for us. Finally began walking around saying our name and someone says oh that's us. Told there's been a change in your driver and he's coming. Another 10 min and a driver arrives. No explanation. We had leon shuttles scheduled for 4'segments. Segment 2 went fine. Segment 3 they arrived 20 min late due to traffic which I understand happens. They should have contacted us to let us know. Driver got lost 3 times getting us to this destination and almost got stuck. We had previously told them the resort says 4x4 needed to get to this location, but Leon Shuttle says no we've been there and it's fine. Clearly it wasn't fine and they hadn't been there. Had it not been for coming across a police officer I'm not sure how we would have ever found the place. Destination 4? Leon Shuttle cancels on us 3 days before our trip! Now they say they don't have a 4x4! Very unprofessional to cancel and leave us "stranded" on short notice. Do NOT recommend!!!!!
Terrible!
They offered a 5% discount for booking 4 segments/trips. The cars were fair quality but interior seats were dirty.
Driver arrived approx 20 min late due to traffic which I understand. The driver got lost 3 times en route to our destination even though we were told they had been to our destination before. I also said I had been told a 4x4 vehicle was needed to get to our destination but Leon Shuttle insisted they had been there before and this was not necessary. Our driver barely made it to the hotel reception and almost got stuck. This was segment #3 of 4 we booked with them. Segment #1. Were told they would be waiting for us at the airport holding a sign with our name. Walked thru the drivers inside and outside for approx 10 min and found no one with our name on a sign. Finally started walking thru calling our last name and one of the drivers said oh that’s us. There’s a change in your driver and he will be here soon. 10 min later he arrived. Segment #2 was uneventful. Segment #4 Leon Shuttle cancelled on us 3 days before our return to the airport. They indicated they didn’t have a driver with 4x4. Very unprofessional to cancel last minute especially when I asked them about the 4x4 issue in advance and they said no problem. Would not recommend this company! Need reliability when traveling this country. We didn’t rent a car so we could avoid issues like getting lost and not being experienced driving some of the local terrain and being able to depart the airport immediately without waiting.
Great service
Nice clean cars
One time had a miscommunication
Interested, friendly
Good driver
-
Very enjoyable
Driving with Jose was a pleasure
Easy to use reservation system, best value for a single passenger taxi to the airport, on time
Efficient and everything I needed
Michael was very thoughtful
I felt bad he had to wake up at 3:30am for me!
Consistently excellent service at a good rate.
Personable driver; punctuality; safety; value for money
The drivers were safe and friendly, and the car was clean.
Our flight was almost an hour late and the diver was still there waiting for us!
Fantastic. Prompt. Safe.
Prompt
Nothing.
Disappointed
He was on time/early
For executive service I expected a car not a base model mini van. I also expected that our service was private not sharing with someone else. There was barely enough room for the 4 of us let alone add a stranger. El Cardhu made the reservation and it is Devry from ELDM who is completing this review. I really feel you need to communicate exactly what it is you're providing, If the expectation is that I will look up car models to determine if my clients will be comfortable, that is unreasonable from my point of view. I could have just as easily put them on the $12 shuttle out of Leon if it wasn't going to be private! I was hoping that we had found a reliable and communicative service for our clients for the upcoming high season. Please let me know if you would still like my business? Best Regards. Devry, owner El Cardhu Del Mar. Note, I did not rate the driver as I didn't actually take the trip with my guests.
Really good and very friendly driver
It was a really nice and comfortable and safe ride!
Everything was perfect.
Nothing.
Great safe ride
Good safe driver
None
accommodating and professional
A great experience
The driver was friendly , timely and drove safe.
NA
Exceeded my expectations and made me feel safe!
My driver made absolutely sure I was at the right address and stayed until someone let me in
I liked everything
Professional
Really good, very friendly and careful driver
Ease of booking and friendliness of driver
Nothing
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