Heathrow Shuttle | Book Online

Last Updated:
23 Jul 2017
Hits: 251
74.17%
Ranked #7 of 117 companies in London

Booking types:

  • Address to Address (metered)
Description:

28 reviews

Write a review

Average scores

Drivers rating:
 
(7.79/10)
Cars rating:
 
(8.21/10)
Value for money:
 
(6.25/10)

28 reviews sorted by:

1 review
19.73
miles travelled

Driver arrived on time, and we got to the airport early.

17 August 2017

Nothing.

Is this helpful? Yes 0
Report Listing
1 review
22.09
miles travelled

Good

15 August 2017
Is this helpful? Yes 0
Report Listing
2 reviews
34.57
miles travelled

Not very high quality service. Not a very pleasant experience.

28 July 2017

I waited 45 minutes at Heathrow for pick up as my flight arrived early. (I was unable to use my cell phone to call company.) This was supposed to be monitored according to the advertisement. Driver N. never apologized. Car was a very dirty Toyota. Again, not what was advertised. Driver drove very fast and somewhat recklessly. (My pick up back to the airport was the opposite of all of this and was perfect.) Not sure if I'll book with them next year or not.

Is this helpful? Yes 0
Report Listing
2 reviews
34.57
miles travelled

Great experience, professional driver, beautiful clean car

28 July 2017
Is this helpful? Yes 0
Report Listing
1 review
14.77
miles travelled

Very friendly and knowledgeable driver

25 July 2017
Is this helpful? Yes 0
Report Listing
1 review
20.01
miles travelled

Awful!

24 July 2017

This was the first time I used your car service after seeing great reviews online and after the experience I had I feel I probably won't recommend your company again based on my experience with your driver. We were on a flight from Sydney - Dubai - London. Unfortunately our flight was delayed leaving Sydney then this was an ongoing effect arriving into Dubai and leaving again for London. We were delayed which was obviously out of our control and when we arrived in London were stuck on the plane for almost an hour as the police had to escort a passenger off and also Qantas didn't have engineers on arrival for the gates to be accessed. After finally arriving at customs I made a call to your company and the gentleman was helpful and said the driver would wait for us and not to worry. We were in the customs line for over an hour due to another flight landing at the same time and a lady called from your company for an update and advised we would need to pay the additional parking which is completely understandable and we appreciated the driver of waiting for us. My friend and I looked at every sign after finally getting through arrivals and we could not locate the driver and as your staff had recommended calling if we can't locate him we did so. Upon meeting your driver he seemed quite annoyed that he was delayed and complained he had been waiting for so long.  He then showed us the sign as we mentioned we couldn't find him the sign was unbranded and you could hardly read my incorrect spelt name written in red marker that had been half rubbed off. No wonder we were unable to find him. He then continued to bring up on numerous occasions how he missed another job at 10am because our flight was delayed. I'm sorry but this was completely out of our control and after travelling for almost 36 hours this is the last thing we want to be greeted with is someone complaining to us when we had just experienced the delays. He then proceeded to call his wife I believe on Bluetooth and spoke in a foreign language clearly complaining about the delays. I work for a hotel and casino in Australia and we use car services all the time for our guests and I would not be happy for my guests to experience a driver like you provided us he was extremely unprofessional.

Is this helpful? Yes 0
Report Listing
1 review
37.34
miles travelled

Good

20 July 2017

Arrived on arrival time of flight rather than requested collection time so had to wait a long time. Driver was a bit put out by having to wait.

Is this helpful? Yes 0
Report Listing
1 review
16.25
miles travelled

Very easy to move from the airport to our apartment

19 July 2017

Nothing

Is this helpful? Yes 0
Report Listing
1 review
19.07
miles travelled

Vers good sevice

16 July 2017

-

Is this helpful? Yes 0
Report Listing
1 review
21.75
miles travelled

The driver was late because of traffic but tired to make up time, appreciated, on our return trip.

16 July 2017

Car was warm.

Is this helpful? Yes 0
Report Listing
1 review
17.59
miles travelled

car was not there when we arrived and number to call on email was not being answered

31 May 2017

that I could not get a hold of someone to find out where our car was, I called the number on the email and the line just rang, no answer.

Is this helpful? Yes 0
Report Listing
1 review
18.50
miles travelled

We did not get what was requested and paid for.

19 May 2017

We ordered a mini-bus and not one time over 5 reservations did we receive a mini-bus. Advertising and services rendered were not aligned.

Is this helpful? Yes 0
Report Listing
1 review
37.98
miles travelled

Drivers were always on time

19 May 2017
Is this helpful? Yes 0
Report Listing
1 review
18.79
miles travelled

AFter a bit of a wait, we located our driver who was interesting to talk to and a good driver.

10 May 2017

WAiting anxiously while not knowing he'd actually show up.

Is this helpful? Yes 0
Report Listing
1 review
16.93
miles travelled

great

03 May 2017
Is this helpful? Yes 0
Report Listing
1 review
19.72
miles travelled

Very good

29 April 2017
Is this helpful? Yes 0
Report Listing
1 review
20.22
miles travelled

Fantastic

28 April 2017

Nothing

Is this helpful? Yes 0
Report Listing
1 review
18.31
miles travelled

Fantastic service door to door

26 April 2017
Is this helpful? Yes 0
Report Listing
1 review
13.94
miles travelled

Absolutely brilliant service from booking to dropping our group off at Heathrow Airport.

16 April 2017

There was absolutely nothing not to like.

Is this helpful? Yes 0
Report Listing
1 review
18.88
miles travelled

Not at the meeting point in the airport and rude driving

16 April 2017

Arriving to Terminal 5 10 minutes before scheduled time, nobody waiting, ok we are early. But ten minutes after the sheduled time nobody appeared, the driver was at a different area of arrivals hall, not the indicated in the email i had received. No apology from him. On the return trip, the driver missed the exit to terminal 5 and started to drive too fast and rude... my conclusion is that drivers are not professional but prices are as if they where.

Is this helpful? Yes 0
Report Listing
Results 1 - 20 of 28

Have you used Heathrow Shuttle | Book Online? Share your experience!