Heathrow Shuttle | Book Online

Last Updated:
23 Jul 2017
Hits: 339
79.46%
Ranked #7 of 120 companies in London

Booking types:

  • Address to Address (metered)
Description:

37 reviews

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Average scores

Drivers rating:
 
(8.32/10)
Cars rating:
 
(8.51/10)
Value for money:
 
(7.00/10)

37 reviews sorted by:

1 review
19.14
miles travelled

Got us to the airport in time quoted even though there were several sections of very congested roads

13 October 2017

Nothing

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1 review
16.17
miles travelled

It was hassle free.

05 October 2017
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1 review
20.56
miles travelled

Very helpful and pleasant

04 October 2017
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1 review
17.58
miles travelled

Great service friendly driver

25 September 2017

I think for pick ups at kings cross station it would be better if the driver parked in the short stay and waited at the platform entrance or a designated stop inside. My driver had parked in short stay but I had trouble finding him. Not his fault he was very patient and it was compounded by my phone dying while I was talking to him he finally found me . Bless him.

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1 review
20.04
miles travelled

:-)

19 September 2017
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1 review
16.09
miles travelled

Well done. Had same driver both ways. Did a great job.

14 September 2017
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1 review
13.69
miles travelled

Great

11 September 2017

Nothing to dislike

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1 review
17.04
miles travelled

perfect sdervice

19 August 2017

no complains

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1 review
15.11
miles travelled

Great

19 August 2017

Nothing to complain about

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1 review
19.73
miles travelled

Driver arrived on time, and we got to the airport early.

17 August 2017

Nothing.

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1 review
22.09
miles travelled

Good

15 August 2017
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2 reviews
34.57
miles travelled

Not very high quality service. Not a very pleasant experience.

28 July 2017

I waited 45 minutes at Heathrow for pick up as my flight arrived early. (I was unable to use my cell phone to call company.) This was supposed to be monitored according to the advertisement. Driver N. never apologized. Car was a very dirty Toyota. Again, not what was advertised. Driver drove very fast and somewhat recklessly. (My pick up back to the airport was the opposite of all of this and was perfect.) Not sure if I'll book with them next year or not.

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2 reviews
34.57
miles travelled

Great experience, professional driver, beautiful clean car

28 July 2017
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1 review
14.77
miles travelled

Very friendly and knowledgeable driver

25 July 2017
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1 review
20.01
miles travelled

Awful!

24 July 2017

This was the first time I used your car service after seeing great reviews online and after the experience I had I feel I probably won't recommend your company again based on my experience with your driver. We were on a flight from Sydney - Dubai - London. Unfortunately our flight was delayed leaving Sydney then this was an ongoing effect arriving into Dubai and leaving again for London. We were delayed which was obviously out of our control and when we arrived in London were stuck on the plane for almost an hour as the police had to escort a passenger off and also Qantas didn't have engineers on arrival for the gates to be accessed. After finally arriving at customs I made a call to your company and the gentleman was helpful and said the driver would wait for us and not to worry. We were in the customs line for over an hour due to another flight landing at the same time and a lady called from your company for an update and advised we would need to pay the additional parking which is completely understandable and we appreciated the driver of waiting for us. My friend and I looked at every sign after finally getting through arrivals and we could not locate the driver and as your staff had recommended calling if we can't locate him we did so. Upon meeting your driver he seemed quite annoyed that he was delayed and complained he had been waiting for so long.  He then showed us the sign as we mentioned we couldn't find him the sign was unbranded and you could hardly read my incorrect spelt name written in red marker that had been half rubbed off. No wonder we were unable to find him. He then continued to bring up on numerous occasions how he missed another job at 10am because our flight was delayed. I'm sorry but this was completely out of our control and after travelling for almost 36 hours this is the last thing we want to be greeted with is someone complaining to us when we had just experienced the delays. He then proceeded to call his wife I believe on Bluetooth and spoke in a foreign language clearly complaining about the delays. I work for a hotel and casino in Australia and we use car services all the time for our guests and I would not be happy for my guests to experience a driver like you provided us he was extremely unprofessional.

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1 review
37.34
miles travelled

Good

20 July 2017

Arrived on arrival time of flight rather than requested collection time so had to wait a long time. Driver was a bit put out by having to wait.

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1 review
16.25
miles travelled

Very easy to move from the airport to our apartment

19 July 2017

Nothing

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1 review
19.07
miles travelled

Vers good sevice

16 July 2017

-

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1 review
21.75
miles travelled

The driver was late because of traffic but tired to make up time, appreciated, on our return trip.

16 July 2017

Car was warm.

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1 review
17.59
miles travelled

car was not there when we arrived and number to call on email was not being answered

31 May 2017

that I could not get a hold of someone to find out where our car was, I called the number on the email and the line just rang, no answer.

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Results 1 - 20 of 37

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