I made a reservation on NicheCarService.com and paid by credit card in advance. The driver didn't show up and I almost missed my flight. When I emailed their "customer service" to complain and demand written confirmation of a refund, they replied by asserting that the driver not showing up was MY fault because I didn't call THEM to confirm my reservation. I replied telling them that I thought they were being unprofessional and reiterated my desire for written confirmation of a full refund. I have not heard back to this day. STAY AWAY AT ALL COSTS!
Average scores:
10 reviews
Write a review10 reviews sorted by:
Very professional and easy to work with
Easy online booking, great rates, professional service in very congested traffic
Used them 4 times now. On time, professional, awesome each time.
Always early and constant contact.
The driver was on time, friendly, and got me to the airport in time.
Excellent Service
The Driver was on time
n/a
safe comfortable drive to the airport
on time and easy trip with safe professional driver. Perfect for me and my wife.
Disappointed
Nothing
The driver was late.
great driver
early/very on time. polite.
Driver was on time, courteous and provided great customer service.
Horribly unprofessional - no-show!
I made a reservation on NicheCarService.com and paid by credit card in advance. The driver didn't show up and I almost missed my flight. When I emailed their "customer service" to complain and demand written confirmation of a refund, they replied by asserting that the driver not showing up was MY fault because I didn't call THEM to confirm my reservation. I replied telling them that I thought they were being unprofessional and reiterated my desire for written confirmation of a full refund. I have not heard back to this day. STAY AWAY AT ALL COSTS!
Excellent
All
Nothing
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