Driver excellent, call response very good to stratighten out misunderstanding that address was PARK LANE not Park Place.
Able to reach a person who fixed a misunderstanding re: name of street. Driver was very nice and very good driver - A+ for him.
Tho when I booked I entered a note that pick up was on Park Lane, Jamaica Plain which is a dead-end street directly across from White Stadium in Franklin Park, driver was sent to Park Place which is somewhere in the Fenway and not same zip code as JP. Was straightened out by a very nice man who was taking calls that night.
No show, called the company and had someone who said someone would be coming but no one came and when we called to cancel as no one came, the company did not even apologise. We ask to be reimbursed
When I rang the company after the car did not come (10min over) the dispatcher said they would look into it. After waiting another 10 min I rang again. The dispatcher asked if I could see the car, because the driver had said they had arrived. There was no taxi visible on the street. The dispatcher then said they would send another car. After another 10min wait, which was now getting very, very late, the dispatcher said they had called another taxi company to serve me.
Average scores:
167 reviews
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Good
Prompt
It was just finei
Driver excellent, call response very good to stratighten out misunderstanding that address was PARK LANE not Park Place.
Able to reach a person who fixed a misunderstanding re: name of street. Driver was very nice and very good driver - A+ for him.
Tho when I booked I entered a note that pick up was on Park Lane, Jamaica Plain which is a dead-end street directly across from White Stadium in Franklin Park, driver was sent to Park Place which is somewhere in the Fenway and not same zip code as JP. Was straightened out by a very nice man who was taking calls that night.
Driver was late and I had to get a ride with another girl or risk being late to the airport.
Perfect!
Arrived on time. Driver was helpful . Car was clean.
He never came and so we had to take an Uber
Nothing
No show, called the company and had someone who said someone would be coming but no one came and when we called to cancel as no one came, the company did not even apologise. We ask to be reimbursed
Taxi came on time. Service was professional.
car too small for 2 adults 2 kid and 2 pieces of luggage as indicated in the order
Terrible
When I rang the company after the car did not come (10min over) the dispatcher said they would look into it. After waiting another 10 min I rang again. The dispatcher asked if I could see the car, because the driver had said they had arrived. There was no taxi visible on the street. The dispatcher then said they would send another car. After another 10min wait, which was now getting very, very late, the dispatcher said they had called another taxi company to serve me.
The driver asked me to pay extra Toll charge ... and another charge ... at the end we paid 75USD ... was too much ...
Good service, just ... why he asked me to pay the toll charge? Good he did not asked me pay the petrol ....
No receipt, just asking for charges, toll and another extra charge ..
on time great servie
Prepaid cab never showed up -- DO NOT USE THIS SERVICE!
Nothing.
Everything.
overall, good experience
Car could have been cleaner
Bad service. Did not show up. Did not reply on emails
Nothing.
All. Looks like a scam.
you were late
nothing
you were late
Very good!
Promptness. Very nice driver.
Punctual and pleasant.
Non-existent
I don't know it didn't show.
The fact that the cab never came. That was super not cool.
very nice driver
accommodated us graciously when we needed drop off at two different terminals
nothing
Happy with service but could be improved.
2nd car was much nicer.
Having to phone when we arrived at the airport as we had given all the details on the website.
Great
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